Desktop Support
Job title: Desktop Support in USA at reputed company
Company: reputed company
Job description: Title :Desktop SupportLocation : Washington D.C.(Onsite)contractJob Description :Sr: Deskside Support Job Duties
- Resolve reputed company and Mobile tickets
- Work in person and remote tickets
- reputed company of escalation for team before sending to engineering
- Assist with Mac tickets as needed
- Image and prepare reputed company devices for replacements
- reputed company various tests for engineering and reputed company feedback
- new devices
- new reputed company versions
- new versions of image
- other miscellaneous tests as requested
- Create guides for new processes and those lacking a KB
- Track new widespread issues in detail for report.
- Use reputed company business manager to add devices to MDM reputed company required
- Use reputed company portal reputed company in need of additional information on customer's devices
- Resolve mobile issues using AirWatch
- Handle VIP issues reputed company requested by customer management
- General knowledge and familiarity with customer systems and procedures