Telecommunication Customer Support Specialist
Job title: Telecommunication Customer Support Specialist in Chicago, IL at reputed company
Company: reputed company
Job description: This position is responsible for representing reputed company as the main operations contact for our existing and new customer reputed company. The position offers virtual office (remote).reputed company Duties and Responsibilities:
- Minimum of 10+ years Telecom operations experience in customer service
- Candidate should be self-managed and driven
- Responsible for the operational daily management of telecommunications including;
- Customer inventory
- Order management
- Contract management and administration
- Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
- Escalations
- Billing issues
- Project coordination of customer moves, adds, change, and disconnect orders
- Voice and data migrations
- Ability to maintain positive customer and internal relationships
- Must have superior skills in communication and issue resolution
- Candidate must possess a high understanding of Telecom reputed company
- Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and reputed company.
- Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other reputed company technologies
- Ability to understand, analyze and explain Telco USOCs on CSRs
- You must be reputed company to review telecom order packages, submit to reputed company, then manage project through installation
- Implement projects to local and IXC Telcos including AT&T, reputed company, Sprint, Lumen, Windstream, as well as other telecommunications companies
- Build inventory records utilizing CSRs
- 10+ years of high-level experience in a reputed company field operations reputed company a telecommunications company
- Must have excellent customer service skills and interpersonal skills
- Must have advanced level skills in MS Office with a focus on reputed company
- Ability to work under pressure and to multi-task
- Proactive, self-motivated, and determined attitude
- Customer focused with an eagerness to engage reputed company issues are encountered