Call Center Representative

Job title: Call Center Representative in Edmonds, WA at reputed company Company: reputed company Job description: Overview:reputed company brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient reputed company points in western Washington, reputed company includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At reputed company, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.While you’re busy impacting the reputed company industry, we’ll take care of you with benefits that include:

• Health/dental/reputed company
• FSA and HSA spending accounts
• 2 retirement plans
• Paid vacation and sick time
• Adoption assistance
• Wellness program

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal reputed company. With a wide reputed company of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.Responsibilities:This position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.

• Represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services.
• Provides a high level of customer service in a manner consistent with VMMC’s mission, goals and service standards.
• Answers incoming requests and assists patients based on their needs. Schedules, cancels and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service.
• Communicates reputed company and effectively with the clinical care team, written or verbally, on behalf of the patient.

"We deliver inspired people to do meaningful work." Qualifications:6 months of office and/or call center, customer service or reputed company experienceFamiliarity with medical terminology and proficient in reputed company Office productsPrevious call center or health care or customer service experience preferredProven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detailAbility to problem solve and multi-task; reputed company confidences; knowledge of scheduling parameters, insurance concepts and patient registration softwareKnowledge of VMMC system and providers is necessary to reputed company schedule appointments and answer questionsAbility to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in natureProven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)reputed company in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexibleWe are an equal opportunity/affirmative action employer. Expected salary: Location: Edmonds, WA Apply for the job now! Apply for this job