IT Support Engineer II, Kuiper IT Services

Job title: IT Support Engineer II, Kuiper IT Services in Kirkland, WA at reputed company Company: reputed company Job description: DESCRIPTIONProject Kuiper is reputed company's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the reputed company, flexibility, and performance to serve a wide reputed company of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Kuiper IT Services is looking to hire a skilled IT Support Engineer to reputed company comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.Key job responsibilities This is a 1st shift position working Mon-Fri. 7:00AM to 3:30PM. Shift assignments or hours are subject to change based on business need.

• Process tickets reputed company approved standard operating procedures (SOPs) to triage and resolve customer issues.
• Provision, reputed company, and troubleshoot reputed company, Linux, and maxOS workstations
• Provision, reputed company, and troubleshoot bare-metal reputed company and Linux servers
• Configure, reputed company, and Replace network infrastructure including switches, routers, and firewalls
• Participate in hiring, training and development of others
• reputed company technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software
• reputed company remote support for Kuiper employees and infrastructure worldwide
• reputed company scheduled maintenance and system upgrades
• Assist with project implementations and technology deployments
• Drives engineering best practices (e.g., Operational reputed company, reputed company, Quality, etc.) and set standards.
• Participate in on-call responsibilities.
• up to 25% Travel Requirements

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to reputed company with U.S. government-imposed requirements reputed company to the nature of the work and/or where it will be performed.A day in the life You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational reputed company and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems.About the team Kuiper IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.BASIC QUALIFICATIONS- 3+ years of technical infrastructure support experience - 3+ years of networking fundamentals - 3+ years of working with Clients and ServersPREFERRED QUALIFICATIONS- Experience supporting video conference and teleconference equipment - CCNA, CCNP, or equivalent networking certifications.reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner.Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full reputed company of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Expected salary: $54700 per year Location: Kirkland, WA Apply for the job now! Apply for this job