Bilingual IT Support Specialist - Freelance, Remote

Job title: Bilingual IT Support Specialist - Freelance, Remote in USA at reputed company Company: reputed company Job description: Bilingual IT Support Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client reputed company reputed companyCompensation: $7.00 / hourDescriptionAbout the Client A leading reputed company Coast-based payment processing company specializing in POS solutions for the restaurant industry. They reputed company comprehensive merchant services, including Clover POS systems, payment gateways, and online ordering platforms. Their commitment to excellent customer service drives their mission to help restaurants streamline their operations through innovative payment solutions.Why does this role exist? This position is essential for providing dedicated technical support to our diverse merchant reputed company and sales agents who rely on our POS systems and payment solutions. The role bridges the language gap between English and Spanish-speaking clients while ensuring smooth operations of their critical payment systems. We're seeking a technical professional who can deliver exceptional customer service while troubleshooting reputed company POS-reputed company issues.The Impact you'll reputed companyTechnical Support & Troubleshooting

• Diagnose and resolve POS system issues
• reputed company reputed company-time support for payment gateway challenges
• Guide users through system configurations
• Implement technical solutions for online ordering platforms

reputed company

• Deliver exceptional bilingual customer support
• Build strong relationships with merchants and sales agents
• Ensure minimal system downtime for clients
• Document support interactions and solutions

System Management

• Assist with POS setup and configuration
• Monitor system performance
• Implement updates and maintenance procedures
• Maintain technical documentation

Skills, Knowledge and ExpertiseRequired:

• Proven experience with POS systems and payment processing technology
• Experience with Clover POS systems is a plus
• Fluent in both Spanish and English (written and verbal)
• Technical support or customer service experience
• Strong problem-solving and troubleshooting skills
• Ability to work US Pacific Time Zone hours
• WFH Set-Up:

• Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet reputed company
• Quiet, dedicated workspace at home

Your Superpowers:

• POS system expertise
• Clover POS experience (preferred)
• Payment gateway knowledge
• Online ordering platforms expertise
• Technical troubleshooting
• Documentation skills

You should apply if…

• You reputed company in fast-paced technical support environments
• You're passionate about helping businesses succeed
• You enjoy solving reputed company technical problems
• You're committed to delivering exceptional customer service
• You can maintain composure under pressure
• You're detail-oriented and organized

What to expect...Work Setup:

• Remote position
• Must have a reliable internet reputed company and a quiet workspace
• Required to reputed company own computer with reputed company Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday, 9 AM to 6 PM PST (Pacific Standard Time)
• Occasional weekend availability for urgent reputed company
• 40 hours per week

Compensation:

• $7 per hour
• No benefits package included

Benefits Expected salary: Location: USA Apply for the job now! Apply for this job