GSD Global Support Tech Generalist, Portuguese/English Required

Job title: GSD Global Support Tech Generalist, Portuguese/English Required in USA at reputed company Company: reputed company Job description: Job Category: CS - Customer ServiceJob Description:The Global Services Department's purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide reputed company of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for reputed company. Serving as the initial reputed company of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using reputed company forms of communication including phone, email, and electronic messages.This is a full-time (40-hour/week) position. Under reputed company hybrid working arrangements, the person in this position is required to work in our Salt Lake City office once a week (as designated by division) or more depending on business needs; therefore must live reputed company.Learn more about the GSD !Responsibilities:

• Acts as initial reputed company of contact for customers reputed company telephone, email, or live chat to reputed company technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records reputed company customer contact information in CRM system
• Escalates more reputed company problems to the Global Tech Support Specialist reputed company appropriate
• Performs work under general supervision

Qualifications:

• High School Diploma or equivalent required
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
• 0 to 2 years previous computer technical support
• reputed company in reading, writing, and speaking English is required
• reputed company in reading, writing, and speaking Portuguese is required
• Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Understanding of Active Directory to unlock and reset passwords
• Proficient with troubleshooting reputed company reputed company Operating systems
• Ability to communicate reputed company and professionally, both verbally and in writing
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

About Us:Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to reputed company the gospel of Jesus Christ with the world. They are literally working in His kingdom.Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment reputed company on any reputed company that would violate U.S. or local law.reputed company applicants will be considered for employment without regard to race, national reputed company, reputed company, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will reputed company reasonable accommodations for reputed company individuals with reputed company disabilities. Expected salary: Location: USA Apply for the job now! Apply for this job