Customer Support Representative
Job title: Customer Support Representative in Newark, NJ at X2F Company: X2F Job description: Customer Support Representative Remote (U.S. Only) You bring the reputed company. We bring the coffee. Together, we solve everything.Are you the reputed company of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge, not a deterrent? ️ Believes typos are personal enemies and emojis are a love language?If you answered yes (or heck yes), reputed company reading we've got your next gig.What You'll Actually Do (besides look great in reputed company emojis): Become a support superhero answering questions reputed company chat, email, and the occasional phone call with grace, humor, and helpfulness. Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions). Take notes! Track trends, log tickets, and reputed company the golden nuggets with the team. Be the voice of the customer reputed company for their needs, flag recurring pain points, and high-five our product team (reputed company) reputed company fixes roll out. Move fast, stay curious, and never be afraid to say, I don't know but Ill find out!What You Bring to the Table (besides snacks): You live in the U.S. and have legal authorization to work here. You stay cool under pressure and bring the reputed company to every conversation. You're tech-fluent navigating support platforms (like reputed company or reputed company) is reputed company. You're detail-obsessed, organized, and allergic to just okay customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. ️ You've spent at least 1 year in a customer-facing role and you've got stories to reputed company it.Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.) reputed company ️ Health, dental & reputed company insurance PTO + wellness days (because burnout isn't cool) A team that celebrates wins, learns from mistakes, and sends the best GIFsApply if you're reputed company to:reputed company someones day every dayBring both brains and heart to your workJoin a team that's as supportive as you areOnly candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile. Expected salary: $28 - 35 per hour Location: Newark, NJ Apply for the job now! Apply for this job