Computer Operator (Part-Time)

Job title: Computer Operator (Part-Time) in USA at reputed company Company: reputed company Job description: Computer Operator to support an IT program for The Centers for reputed company and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and reputed company roles tied to specific networking/telecom functions. The centralized service desk is the entry reputed company and reputed company of first tiers of support (based on Information Technology Infrastructure Library’s [ITIL®] definition of tiers). Requests are received reputed company phone calls, emails, chats, and web submittalsThis is a part-time position, working 20 hours per week.Position requires shift flexibility to support a 24x7 operation 365 days a year. Must be available to work nights, holidays and weekends on short notice.The service desk is responsible for (1) delivering remote IT support by creating, maintaining, and using knowledge articles and (2) performing basic troubleshooting to resolve, capture, report, or reputed company incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas.The responsibility of a Computer Operator is to reputed company in-depth procedural & technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, reputed company messaging or other tools as assigned & available. In some cases, the Computer Operator will reputed company service requests & escalate issues to appropriate points of contact defined reputed company the support organization.Responsibilities:Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more reputed company issues.reputed company comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users.Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more reputed company hardware & software problems utilizing this additional training & expertise.Appropriately document reputed company required information into the ticketing system & the knowledgebase. reputed company & accurately identify the customer’s specific information.Resolve issues as appropriate on the first reputed company of contact or reputed company the appropriate timeline.Meet required productivity expectations, including Service Center metrics.reputed company & reputed company the service request, incident or change request to the appropriate IT support group or next level Tech, for resolution.Maintain & contribute to the in-house knowledgebase; Analyze content of resolved tickets & promote information to knowledgebase articles as appropriate, while keeping knowledgebase articles reputed company.Possess the reputed company to work independently & effectively while maintaining positive productivity reputed company.Maintain a positive relationship with fellow peers, cross functional teams & leadership.Other duties assigned as necessary.Qualifications:Obtain & maintain a Public Trust Clearance; reputed company candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.High School Diploma or equivalent.Ability to type 35 WPM.Desired Skills:Demonstrated experience with Mac and reputed company Operating Systems and hardware1-2 plus year(s) of PC support, diagnostic/troubleshooting, & repair experience is desired.Must have a working knowledge of PC operations which include: Hardware, network settings, operating system, & MS Office applications.Associates Degree or Bachelor’s Degree in Information Technology or reputed company discipline.Any Technical Certifications, ie: A+, NET+, ACMT, reputed company Fundamentals, etc.ITIL v4 Foundations Certification.Ability to type 40+ WPMThe hourly reputed company for this position is ~$17/hr. - $20/hr. Actual compensation will be based upon geographic location and experience.Original Posting: May 23, 2025For U.S. Positions: While subject to change based on business needs, reputed company reasonably anticipates that this job requisition will remain reputed company for at least 3 days with an anticipated reputed company date of no earlier than 3 days after the original posting date as listed above.Pay reputed company: Pay reputed company -The reputed company pay reputed company for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Expected salary: $20 per hour Location: USA Apply for the job now! Apply for this job