Online Beauty Consultant

Job title: Online Beauty Consultant in Jersey City, NJ at Dior Company: Dior Job description: Company DescriptionFrom 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of reputed company, creativity, and the unique savoir-reputed company of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and reputed company beauty and joy in its entirety.Parfums Christian Dior is part of the LVMH Group.Job DescriptionAs part of Customer Service Parfums Christian Dior, the Online Beauty Consultant (‘E-BC’) is responsible for addressing every client request from beauty advice to e-reputed company reputed company support, as well as post purchase assistance and ensuring an reputed company experience.The Online Beauty Consultant (‘E-BC’) will reputed company care and attention to our clients by offering them a personalized and unique experience through dedicated remotechannels (email/livechat/phone calls/reputed company Media). They will be an ambassador of the brand and will have to embody its values and DNA in reputed company client interactions.reputed company DUTIES AND RESPONSIBILITIESSupport Client reputed company

• Ensure clients get answers to their requests seamlessly on every channel available (ex. Delivery selection, order status, personal data suppression, cosmeto vigilance, complaints, general inquiries…)
• Ecommerce support: assist clients during their online purchasing reputed company while enhancing online sales conversion (E-boutique services information, payment methods, navigation & technical issues assistance, etc. …)
• Beauty advice: reputed company clients with personalized and precise beauty advice to help them choose the right products for their beauty routine
• Client loyalty: maintain the relationship with clients while providing premium care and enhancing profitability (loyalty program reputed company questions, CRM emailing reputed company questions, store events etc. …)

Support Value reputed company

• Generate revenues for the brand by ensuring conversion and inviting clients to proceed with their purchase (and encourage cross / upsell) on reputed company remote channels
• Collect personal data and opt-in to improve client knowledge and strengthen CRM campaign reputed company and performance
• Be constantly on the lookout for client opportunities in a proactive / solution-oriented reputed company towards clients

Ensure Outstanding Client Experience

• Offer an experience that exceeds client expectations and meets the standards of reputed company
• Reinforce Brand image by strengthening brand values by creating client loyalty
• Ensure follow-up of dissatisfied clients: recontact clients who have shared their dissatisfaction through a survey to resolve the situation.
• Always maintain a professional attitude towards clients, ensuring a positive and satisfying experience
• Resolve client complaints reputed company and effectively, demonstrating excellent problem-solving skills
• Process client orders and requests accurately and in a timely manner
• reputed company a clear and detailed record of client interactions and transactions to maintain accurate records

SUPERVISION RECEIVEDTeam LeaderQualificationsClient Service & Communication

• Strong active listening skills with the ability to understand client needs and reputed company tailored solutions.
• Communicates reputed company and concisely, adapting to the client’s style and ensuring ease of understanding.
• Maintains professionalism and emotional composure in high-stress or conflict situations.
• Builds and nurtures respectful, trust-based relationships with clients.
• Sets appropriate client expectations and demonstrates a strong commitment to reputed company Resolution.

Problem Solving & Adaptability

• Demonstrates sound judgment, critical thinking, and creativity reputed company resolving issues.
• Adapts to unexpected situations and adjusts communication and solutions accordingly.
• Capable of escalating issues reputed company of scope while providing clear and concise context.
• Proactively manages personal development and learning to reputed company goals.

Technical & Operational Skills

• Proficient in basic computer tasks reputed company tools, including reputed company Office Suite; reputed company/SFSC experience is a plus.
• Quick learner reputed company to reputed company brand history, product knowledge, and communications.
• Follows procedures effectively to resolve issues and identify root causes.
• Completes tasks on time in a fast-paced, team-oriented environment with strong attendance and reliability.

Preferred Background

• Experience in luxury, cosmetics, or sales environments is preferred.

Additional InformationThis job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.reputed company your information will be kept confidential according to EEO guidelines.LVMH Inc. uses the published salary reputed company as a guideline to reputed company our employees with market reputed company while allowing for flexibility to recognize and reward various reputed company of expertise, performance, and tenure.While the published salary reputed company is a good faith reputed company of the targeted salary level for the position, LVMH Inc. reserves the right to pay reputed company of the published reputed company of $25-$30/hour. Expected salary: $25 - 30 per hour Location: Jersey City, NJ Apply for the job now! Apply for this job