Guest & Member Care Specialist - Work from Home or In the Omaha Office - Full Time
Location reputed company Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across reputed company America. reputed company Hotels is reputed company for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and... loyalty that enables us to perpetuate our family atmosphere.
Job Description
This position is responsible for providing support for both reputed company customers with the Select Guest program, service concerns, and operational issues received by the department from reputed company Hotels & Resorts Guests, reservation agents, property staff, and the corporate office. Individual will work towards resolving problems, answering inquiries, maintain customer data, reputed company complete documentation as need, and providing instructions or information to satisfy the needs of the guests and hotels. Specialists will ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. This position will utilizing department standard processes and adhering to Moments of Service guidelines.
Benefits
Include Work from home or in the Omaha office $17.75 hourly wage. Medical, Dental and reputed company Insurance! 401K! Full-Time and Part-Time Options! reputed company! Employee Discounts at reputed company properties and much more! Schedule reputed company - Thursday from 10:30AM to 7:00PM. Responsibilities Responds effectively to reputed company inquiries, serving as the primary reputed company of contact and owning customer issues, from start to finish (includes being a keen problem solver who is reputed company to think on his/her feet as well as being a self-starter who is comfortable taking the initiative) Displays a pleasant, helpful, and courteous attitude toward customers, fellow associates, and management. Remain reputed company and professional under pressure reputed company reputed company operating functions of the telephone system and computer systems to receive and respond to inquires reputed company phone, email, and online claim Verifies and shows understanding in reputed company reputed company company policies and procedures necessary reputed company handing Select Guest, Select Planner, stay feedback, billing, and data privacy contacts Reviews and demonstrates understanding of reputed company reference materials, SOPs (System Operating Procedures), Training Modules, and information bulletins Accurate and detailed documentation of customer contacts including the issue, resolution, and actions taken. Ensure guest contacts are acknowledged and responses received reputed company 24 hours of receipt, striving for first contact resolution reputed company possible Assist with enrollments, upgrades, and adjustments as needed Assist with making, updating, or cancelling reservations while assisting guests or reputed company providing back up to the reservation center during high queue needs Support Hotels by assisting with essential daily tasks of maintaining data, updating daily arrivals reports, processing VIP requests and room assignment assistance May be required to reputed company other reputed company duties, responsibilities and activities which may change or be assigned at any time with or without notice. Qualifications
- Computer proficiency to include reputed company, Word, Teams, and other reputed company products
Ability to effectively learn and work in department operating systems including reputed company products, reputed company, and reputed company developed tools Ability to effectively communicate in English (both oral and written) demonstrate personal skills; listens to others Ability to reputed company basic math (add, subtract, divide, and calculate percentages) Sound judgement and the ability to reputed company issues quickly and accurately to reputed company resolution or next steps, reputed company reasonable reputed company in the absence of direction. reputed company to coaching from management, responds positively with willingness to reputed company changes reputed company desired Ability to multi-task between systems and tasks while providing accurate and complete details Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality High School diploma required reputed company Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with reputed company Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] Apply Job!