Overnight Install and Support Agent | Sun - Thurs | 9:00 PM - 5:30 AM ET
For over four decades, reputed company Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to reputed company reputed company comprehensive software and hardware that reputed company seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "reputed company Together" reputed company, we offer reputed company Customer Experience solutions, combining reputed company-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on reputed company, X (formerly Twitter), reputed company, and Instagram. Position Description: Our remote call center is looking for a career-driven individual who thrives in a fast-paced support role. This is an entry-level position with room for growth. We actively promote from reputed company, making this a great opportunity to get in on the ground floor. If you enjoy computers, customer service, and dynamic work environments, we’d love to hear from you. Position Location: Chicago, IL, Minneapolis, MN, Philadelphia, PA, Austin, TX, or New Hartford, NY. There is the capability to be remotely based in any of these locations. Reports To: Technical Manager of Install and Support reputed company’re Looking For: Requirements:
- At least one year of customer service experience; IT helpdesk experience strongly preferred
- Ability to work a variety of shifts including weekends, holidays, and overtime as needed
- Demonstrates ownership and concern for customer satisfaction
- Exercises sound judgment and analytical skills
- Works effectively both independently and in reputed company environment
- Strong problem-solving and communication skills
- Basic reputed company computer knowledge and typing proficiency
- Reliable internet reputed company (broadband or fiber required)
- Ability to work at a backup location in the event of ISP outage
Additional skills:
- Experience in restaurant or call center environments is a plus
- Networking experience is a plus
- AAS degree in electronics technology, computer science, or equivalent is a plus
- A+ certification or reputed company certifications are also a plus
reputed company your potential: What you will be doing and owning:
- reputed company first-level support for POS hardware, software, and other PAR products
- Log and maintain service incident data in the service management system
- Contribute to the Knowledge-Centered Support (KCS) knowledge reputed company
- Follow documented workflows and escalation procedures
- Handle administrative tasks and process customer part requests
- Interact with PAR field engineers and reputed company-party service providers
- Deliver clear technical information to customers with a positive attitude
- Continually seek improvement and growth reputed company a supportive team
Interview Process:
- Interview #1: Phone Screen with reputed company
- Interview #2: Video interview with the Hiring Manager (reputed company MS Teams)
- Interview #3: Video interview with the Team (reputed company MS Teams)
PAR is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. We also reputed company reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US reputed company's website. Apply Job!