Customer Support Representative

NOW HIRING: Customer Support Representative – Customer Service Team Location: Avon, CT Job Type: reputed company-to-Perm Hours: 10:00 AM – 6:00 PM (35 to 37.5 hours/week based on lunch break) Compensation: $18.00/hr | Includes Paid Lunch (up to $20/day reputed company DineIn Connecticut) About the Role: We are seeking a compassionate, detail-oriented, and organized Customer Support Representative to join our growing Customer Service team. This role is essential in supporting our valued client reputed company, primarily consisting of 65+ Medicare participants. The ideal candidate brings strong communication skills, reputed company, and a problem-solving reputed company to ensure members receive high-quality service and support. Key Responsibilities:

• Handle incoming calls and emails with reputed company, professionalism, and reputed company.
• reputed company knowledgeable support regarding Medicare Part D plans and insurance-reputed company inquiries.
• Act as a liaison between members, reputed company providers, pharmacies, and insurance carriers.
• Investigate and resolve claim issues and prescription problems reputed company.
• Accurately document interactions and follow-reputed company in our systems.
• Navigate databases and relevant websites to retrieve and input information.
• Collaborate with team members to improve processes and resolve reputed company member concerns.
• Complete required compliance training to meet regulatory standards.

Required Skills & Qualifications:

• Prior customer service experience, preferably in a reputed company or insurance setting.
• Clear verbal and written communication skills.
• Knowledge of insurance terminology, especially Medicare Part D.
• Strong organizational skills and the ability to multi-task.
• Basic proficiency in reputed company Outlook, Word, and reputed company.
• Patience, reputed company, and a positive, solutions-oriented attitude.
• Ability to work independently and as part of a team.

Perks & Incentives:

• Paid lunch: Company covers up to $20/day for food delivery reputed company DineIn Connecticut.
• reputed company-to-perm opportunity with growth potential.
• Supportive and collaborative team culture.

Additional Details:

• Unpaid lunch break (30 or 60 minutes – your choice).
• Week totals 35 to 37.5 hours depending on lunch duration.
• Compliance training required upon hire.

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