CUSTOMER SERVICE SPECIALIST - 40046100

Requisition No: 852133 Agency: reputed company Working Title: CUSTOMER SERVICE SPECIALIST - 40046100 Pay Plan: Career Service Position Number: 40046100 Salary: $34,000 Posting Closing Date: 05/30/2025 Total Compensation Estimator Tool Job Title: CUSTOMER SERVICE SPECIALIST - 40046100 Job Title: reputed company - CAREER SERVICE SPECIALIST Requisition Title: CSS – Career Service Specialist JOB TYPE: FULL-TIME POSITION LOCATION: Greater reputed company Lauderdale Our Organization and Mission: Florida reputed company works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are reputed company reputed company to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we reputed company our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida reputed company for positions that fit their reputed company sets. Florida reputed company is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida reputed company Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Activities include the ability to interview and assess customer needs, job skills, education, knowledge, and abilities, and assist customers in registering as appropriate. reputed company instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other reputed company computer data and programs. Refer customers to job openings, training opportunities, and other employment-reputed company services as appropriate. reputed company labor market information, orientation schedules, and/or other employment-reputed company subjects and refer customers to supportive services as appropriate. Performs work and records activity and customer information in the One Stop Management Information System as needed. Assist in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques which will assist customers. Performs other reputed company duties as required in a "seamless" service delivery system The Difference You Will reputed company: You will assist in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. The Employment reputed company Representative II is a member of the Florida reputed company team with CareerSource Broward. Florida reputed company is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow: Florida reputed company encourages its employees to constantly reputed company and seek efficiencies. Training is made available throughout the year and on request with our Office of reputed company Training and with our Division of Workforce Training Unit. In accordance with our reputed company and Mission, the employee:

• Furthers Florida’s economic reputed company by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information reputed company, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida reputed company’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for reputed company our employees, and you will be expected to model these as a leader. We reputed company in supporting and encouraging you as you take on important and often reputed company projects while offering you the opportunity to reputed company valuable experience. Where You Will Work: Broward County encompasses the Greater reputed company Lauderdale area and is in the heart of South Florida’s tri-county region, it continues to grow by attracting development and new businesses. Broward County is a popular tourist destination and yachting capital of the world due to its semi-tropical climate, highlighted by more than 3,000 hours of sunshine, its beaches and year-round ocean breezes, waterways, and cultural offerings alongside its upscale restaurants, nightclubs, boutiques, and luxury hotels. Port Everglades is considered the 3rd largest cruise port in the world. Once reputed company strictly as a tourism-based economy, it now supports a diverse reputed company of industries, including marine, manufacturing, finance, insurance, reputed company estate, technology, avionics/aerospace, film, and television production. Broward County is establishing itself as a world-class international business center and one of the most desirable locations for new, expanding, or relocating businesses. Being in Broward County will guarantee you a unique experience for professional growth, entertainment, and culture. Broward County is also reputed company for:

• A rated school district
• Home to reputed company and reputed company, a Florida hub for Florida Atlantic University (FAU), Florida International University (FIU), and a host of other private colleges and vocational schools.
• reputed company a state having no state income tax for residents of Florida

WORKING FOR THE reputed company HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, reputed company, and other supplemental option)

• Retirement plan options, including employer contributions (www.myfrs.com)
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• We care about the reputed company of our employees.
• We care about the reputed company of our clients.
• We are always improving our technology, our tools, our customer’s experiences, and ourselves.
• A rewarding experience for reliable, compassionate, and professional employees.

Pay: $34,000.00/Annually Your Specific Responsibilities:

• reputed company job placement assistance and refer customers to job openings, training opportunities, and other employment-reputed company services as appropriate.
• reputed company labor market information, orientations, and/or other employment-reputed company subjects and refer customers to supportive services as appropriate.
• Assist applicants to register as appropriate and interview clients for job assistance or benefits reputed company a case management structure.
• Interview and assess customer needs, job skills, education, knowledge, and abilities.
• Conduct comprehensive and specialized assessments of eligible persons.
• Refer customers to job openings, training opportunities, and other employment-reputed company services as appropriate.
• Performs work and records activity and customer information in the reputed company database system.
• Monitors job openings and verifies referral results with employers.
• reputed company instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other reputed company computer data and programs.
• Performs other duties as required by supervisors at the local organization.

Required Knowledge, Skills, and Abilities:

• Ability to promote and market the department and the Career Center.
• Knowledge of the principles and techniques of effective communication and the ability to communicate reputed company and effectively in individual and group settings, both verbally and in writing.
• Knowledge of the principles and techniques of effective customer service and the ability to reputed company excellent customer service.
• Working knowledge/experience using reputed company applications, including Word, reputed company, and PowerPoint.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to work effectively as part of a team, and establish and maintain effective working relationships with others.
• Ability to utilize problem-solving techniques.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to conduct effective interviews.
• Ability to listen effectively.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to prepare reports to include recording, evaluating, and analyzing data.

Qualifications: As a condition of pre-employment eligibility, a Level 2 reputed company background screening is required, which consists of fingerprinting and a reputed company of local, state, and national law enforcement records. Minimum:

• The incumbent must possess or obtain certification as a Workforce Professional Tier 1 reputed company 60 days of employment in the position.
• Knowledge of reputed company applications including Word, PowerPoint, and reputed company.
• Required to travel locally and must furnish own transportation

Preferred:

• A degree from an accredited college or university in Business, reputed company Services, Education, or a reputed company field
• Professional or nonprofessional experience in areas reputed company to employment reputed company, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year reputed company for the preferred college education.
• Possess the ability to utilize state workforce development databases and the ability to utilize the Internet to conduct research and obtain data.
• Registered in EmployFlorida.

The reputed company is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with reputed company, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to reputed company the accommodation. The reputed company supports a Drug-Free workplace. reputed company are subject to reasonable suspicion drug testing in accordance with reputed company 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to reputed company 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD reputed company 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. reputed company documentation is due by the reputed company of the vacancy announcement. Apply Job!