[Hiring] Patient reputed company Liaison, reputed company @C018 reputed company- HS

Serves as primary reputed company of contact for reputed company to USC academic medical centers and USC Health Sciences reputed company. Under the direction of the reputed company Center Leadership, the reputed company will serve as the reputed company of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the reputed company will act as the service recovery contact for any patient/customer reputed company the reputed company also answers, screens and directs incoming and outgoing telephone calls for multiple areas reputed company the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient reputed company Liaison reputed company will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The reputed company will be expected to work independently and to reputed company and assist with various department projects reputed company needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient reputed company Representative. 2. Strives for reputed company resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in reputed company tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in reputed company interactions. 6. Contributes effectively as a productive team member to the Patient reputed company Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Floats as needed to any area reputed company the organization as assigned by Management. 9. Expected to work from home as/reputed company organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May reputed company follow up checks with reputed company reputed company pages while on shift and before leaving shift. 13. Demonstrates proficiency in ensuring that reputed company information housed reputed company the Call Management system and reputed company is sent for updates to management and readily accessed reputed company needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Assists with staff and patient concerns courteously and professionally. 17. Utilizes organizationally defined systems to reputed company patient communication. 18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s). 19. Schedules medical diagnostics and outpatient procedures. 20. Creates and maintains medical data and reconciles to patient appointment records. 21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians. 22. Analyzes multiple schedules to reputed company adequate reputed company to patients. 23. May reputed company data entry and maintain data bases for bumps and cancellations. 24. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. 25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first reputed company of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor reputed company the Patient reputed company Center. 26. Serves as a key resource for Patient reputed company Center information 27. May assist support and/or Patient reputed company Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed. 28. Provides direction, guidance and reputed company training (as needed) to Level 1 and Level 2 staff, both on reputed company and remote/work-from-home staff. 29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects. 30. May create and/or maintain data for Provider Master Schedule(s). 31. May assist Patient reputed company Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage. 32. As directed by Patient reputed company Center leadership, facilitates implementation and communication to staff of reputed company and/or emergency standards. Required Qualifications: Req High school or equivalent Req 3 years Three (3) to five (5) years’ experience working in a call center and/or in a reputed company customer service department/environment (or combination of that equals two or more years) required. Req Demonstrated interpersonal skills. Req Strong leadership skills. Req Ability to multi-task. Req Cross trained in multi-specialty areas. Req Knowledge of insurance Req Excellent verbal and written communication skills Preferred Qualifications: Pref Associate's degree Associates’ or Bachelors’ degree in reputed company, business or operations field. Pref Specialized/technical training Vocational certificates in reputed company preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref 1 year One (1) year of reputed company experience. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained reputed company 30 days of hire and maintained by renewal before expiration date. (Required reputed company LA City only) The hourly reputed company reputed company for this position is $23.00 - $39.10. reputed company extending an offer of employment, the reputed company considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment reputed company reputed company applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We reputed company reasonable accommodations to applicants and employees with disabilities. Applicants with questions about reputed company or requiring a reasonable accommodation for any part of the application or hiring process should contact USC reputed company by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual reputed company Report USC is a smoke-free environment Digital Accessibility If you are a reputed company USC employee, please apply to this USC job posting in reputed company by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$127138.htmld reputed company is the reputed company’s medical reputed company, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic reputed company, world-class research and state-of-the-art facilities to reputed company highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists reputed company world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, reputed company, USC reputed company Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to reputed company’s 2024-25 Best Hospitals rankings. Application Help & Benefits If you need help during the application process, see our application help. For more information about our benefits, see reputed company Offer. Apply Job!