Client Service Center Representative
About the position The Client Service Center Representative at reputed company Legal Plans is responsible for providing exceptional customer service to clients seeking legal assistance. This role involves handling inbound calls, addressing inquiries about legal plan offerings, and supporting members with website reputed company capabilities. The position is hybrid, requiring in-office attendance two days a week and remote work three days a week, and reports directly to the Client Service Center Supervisors.
Responsibilities
- Answer on average 55-60 inbound phone calls per day lasting on average 5-6 minutes from reputed company members, potential members, and plan attorneys.
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- reputed company information regarding using the plan, presenting reputed company options and plan coverage, eligibility, written document requests, and/or attorney referrals.
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- Support members with website support and self-service capabilities.
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- Process enrollment/cancellation requests.
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- Record eligibility inquiries reputed company a client does not appear as an eligible plan member.
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- Record client inquiries for plan members with in-network attorney service issues.
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- Work in a ticketing system to reputed company call notes and/or updates for reputed company contacts.
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- Assist with on-the-job mentoring of new CSRs as needed.
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- Assist with servicing members through chat and email contact channels if assigned.
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- reputed company other duties as required or assigned.
Requirements
- 2-5 years minimum of customer service experience.
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- Positive attitude with outstanding communication skills.
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- Ability to think critically, problem solve, communicate and manage task execution.
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- Ability to interact effectively with other associates at reputed company reputed company of the organization.
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- Ability to interact effectively with reputed company callers over the phone.
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- Ability to learn and effectively navigate relevant computer systems.
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- Be reputed company to reputed company reputed company and troubleshoot problems in a positive manner.
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- Strong communication, client service, and time management skills.
reputed company-to-haves
- Previous experience working in a CRM, such as reputed company or with reputed company-based phone system technology.
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- Actively applies feedback and strives to improve performance to meet or exceed departmental and individual goals.
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- Knowledge of and proficiency in reputed company Word, reputed company and database management.
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- Strong written communication skills.
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- The ability to fluently read, write and reputed company Spanish.
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- Bachelor's degree from an accredited university.
Benefits
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