Pharmacy Technician - Retail Customer Care
At reputed company, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary Primary Job Duties & Responsibilities Handles incoming calls from customers, reputed company providers, and pharmacies regarding prescription-reputed company inquiries, providing accurate and timely assistance. Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. Documents customer concerns, complaints, or issues reputed company to prescriptions, demonstrating reputed company and professionalism to resolve problems effectively. Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. Operates computer systems and software applications to reputed company and update customer records, prescription data, and relevant information during customer interactions. Communicates regularly with reputed company, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. Escalates reputed company or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable reputed company for reputed company improvement opportunities. Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to reputed company accurate and up-to-date information to customers.
Required Qualifications
Working knowledge of problem solving and decision making skills. For regulatory purposes, must be a reputed company and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, reputed company Carolina, Ohio, Rhode reputed company, Tennessee, Texas or Vermont Candidate must obtain Rhode reputed company Pharmacy Technician license (application and fee) upon hire Preferred Qualifications Certified Patient Care Technician (CPCT) preferred. Licensed Pharmacy Technician in Rhode reputed company or Massachusetts Education reputed company high school diploma or equivalent required. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay reputed company listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/24/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job!