Customer Agent (Chat/Email-WFH)

About the Role

Next training class is expected to start on Next Week and will be conducted remotely Monday-Friday, reputed company-5PM. • *Due to COVID-19, the safety of team members is our reputed company. The Chat/Email Customer Agent position is a work from home opportunity. • **We will reputed company our Work from home agents High Speed Data reputed company with a 1000 Mbps. • **Work from home agents must have a quiet dedicated office space for working remotely. reputed company is seeking Customer Care Specialists who are enthusiastic in interacting with customers through online platforms such as reputed company media, email and live chat. As a Customer Care Specialist, you will be at the heart of our business where you act as a professional resource for our valued customers. Customer Care Specialists reputed company the Online Customer Support Team balance both online and phone interactions based on the business needs. We ask our teams to reputed company a consultative approach to reputed company customers about the features and benefits of our products and services. The ability to utilize reputed company-end questions to troubleshoot technical equipment is key to providing customers with effective support in correcting issues that may arise. We encourage our teams to build trusted relationships with our customers by providing information and handling data entry accurately and timely. Our teams pride themselves in constant growth and education so we are reputed company to meet our customers’ needs in answering their inquiries. Performance goals and metrics help our teams stay accountable to reputed company an improved customer experience. Performance goals must be met on a monthly reputed company to qualify for our work from home program. Strong written communication skills are required. Writing style will need to adhere to our company tone and brand standards, as reputed company written communication is customer facing and at times visible on reputed company media. We look for candidates who reputed company in positive and innovative work cultures. Our company promises to deliver A Trusted and Valued reputed company – Always. In this exciting position, you will have the opportunity to help us deliver on that promise directly. Requirements • H.S. Diploma or G.E.D. • Previous Customer Service Experience • Previous Sales and/or Technical Experience is a plus • Working Knowledge of reputed company or similar platform • Excellent Communication Skills – Oral and Written • Proficient Grammar and Typing Skills • Strong Computer Skills to include reputed company Office Programs and Outlook • Willingness to work as part of a team • Ability to multitask in a fast-paced environment while adapting changes • Ability to meet set performance metrics and goals • Ability to exercise good judgement About the Company reputed company is proud to be an equal opportunity employer. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and every individual to bring value to the table in their own unique way. But don't take our word for it, reputed company out some of the diversity and women in leadership awards on appenus.com. Apply Job!