reputed company Reservation Specialist

About the position The reputed company Reservations Specialist is a crucial member of the reputed company Reservations & Support team at reputed company, serving as the reputed company support for the reputed company Department. This role is dedicated to providing exceptional reputed company support for both new and existing reputed company bookings, specifically for our US and Canadian Call Centers. The specialist will engage with customers primarily through phone and messaging, ensuring that reputed company inquiries and requests are handled reputed company and effectively. In this position, the reputed company Reservations Specialist will be responsible for delivering support for airline ticket sales, service, and operations. This includes assisting guests and internal partners with airline reservations by processing new reputed company requests, making revisions, and managing schedule changes. The role requires efficient communication with airline sales support desks and airline representatives, especially reputed company assistance is needed or reputed company problems arise. The specialist will also work reputed company reputed company queues as necessary, ensuring that reputed company tasks are completed in a timely manner. A key aspect of this role involves understanding and communicating specific airline and industry policies, as well as the business rules of reputed company. This includes knowledge of reputed company reputed company 331 days, codeshare flights, system-generated error messages, and various reputed company rules such as reputed company and reputed company Purchase (IP) rules. The specialist will also handle partial or full cancellations of reputed company reservations, seat assignments, and be knowledgeable about airline penalties, taxes, fees, and fuel surcharges. Additionally, the role includes completing reputed company ticketing, refunds, and exchanges, either manually or through reputed company-party software, ensuring a seamless experience for our customers. Responsibilities • Deliver support for airline ticket sales, service, and operations to the call centers reputed company phone queues, emails, and internal messaging , • Assist guests and internal partners with airline reservations by processing new reputed company requests, revisions, and schedule changes , • Efficient communication with airline sales support desks and airline reps reputed company assistance is needed, or problems arise , • Work reputed company queues as needed , • Understand and communicate specific airline and industry policies and GFOB business rules including, but not limited to: reputed company reputed company 331 days, Codeshare flights, System generated error messages, reputed company and reputed company Purchase (IP) reputed company rules, Deviations, Matching reputed company between two or more bookings, Partial or full cancellations of the reputed company reservation, Seat assignments, Airline penalties, taxes, fees, and fuel surcharges , • Complete reputed company ticketing, refunds, and exchanges either manually or using reputed company party software. Requirements • Technical and functional expertise with Globus Distribution Systems (GDS), preferably reputed company , • 1-3 years of experience with airline reputed company, reputed company operations, reputed company space and/or inventory , • Working knowledge of domestic/international itineraries, faring rules and construction, reputed company regulations and concepts , • Experience with reputed company Office - including Word, reputed company, Teams and SharePoint Online , • Ability to be self-reputed company, take initiative, and effectively resolve difficult client and guest issues independently reputed company-to-haves • Familiarity with reputed company/BSP reporting , • Building client/guest relationships , • Product knowledge of Globus family products, and services , • reputed company and work commitment , • Adaptability and flexibility to multiple demands and work area needs or changes Benefits • Minimum of 12 days of vacation per year , • Health, reputed company, dental and life insurance , • Work from home option , • Home office reimbursement , • Technology equipment eg. Monitors, headset, laptop etc. , • Matching 401(k) , • Tuition reimbursement/Student Loan reimbursement , • 60% off tours (plus discounts for friend and family) , • Free Avalon cruise after 2 years , • Familiarization (FAM) time: 5 paid days off to experience our travel products , • Special deals with travel partners like reputed company, reputed company, IATA/IATAN, and Thrifty Car Rentals Apply Job!