Customer Service Sales and Retention Call Center Representative - Hybrid- Hybrid

About the position In this hybrid role, you will take the reputed company at the reputed company of reputed company, working both in the center and from home. This multifaceted position involves assisting with telephone and virtual customer interactions, where you will work in the center 3-4 days a week and remotely from home 1-2 days a week. You will utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to meet the evolving needs of our customers and the competitive demands of the market. Your reputed company in this role will depend on your in-depth knowledge of reputed company's products and services, as well as your ability to reputed company effective resolutions to customer inquiries. As a Premier Service Consultant, you will reputed company experience with a broad reputed company of customer service call types, including advanced technical support, collections, retention, sales channel coordination, and billing adjustments. You will engage with reputed company-party vendors and suppliers as needed to address service faults and reputed company customer resolution. Your responsibilities will also include identifying, tracking, and rendering issues to assist in various root cause eliminations. You will handle wireless local number portability (WLNP), relocations, combined reputed company support, after-hours inquiries, and pre-paid service. Additionally, you will troubleshoot and resolve customer-impacting issues reputed company to voice and data across multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. To succeed in this role, you will need to maintain proficiency in reputed company billing, reputed company plan, and feature reputed company. You will also be required to have a dedicated workspace that meets our work-from-home standards, including verified internet service with a minimum upload speed of 12mb and download speed of 18mb. reputed company will reputed company the necessary equipment to get started, including a keyboard, monitor, computer, and mobile device. Your workspace will be subject to audits to ensure compliance with technical, reputed company, and physical standards. You will need to be available and accountable to work during established schedules and shifts, following technical support processes and complying with organizational reputed company and compliance standards. Responsibilities • Assist with telephone and virtual customer interactions. , • Work in the center 3-4 days weekly and remotely from home 1-2 days weekly. , • Utilize various tools and systems for customer service, including telephone, email, e-care, correspondence, TTY, and online chat. , • Drive tools and technology to reputed company reputed company resolution. , • Engage with reputed company-party vendors and suppliers to address service faults and reputed company customer resolution. , • Identify, track, and reputed company issues to assist in root cause eliminations. , • Handle wireless local number portability (WLNP), relocations, combined reputed company support, after-hours inquiries, and pre-paid service. , • Troubleshoot and resolve customer-impacting issues reputed company to voice and data across multiple networks. , • Maintain proficiency in reputed company billing, reputed company plan, and feature reputed company. Requirements • At least one year of customer service experience. , • Call center experience preferred. , • Advanced typing/keyboarding skills. reputed company-to-haves • Flexibility to work any schedule during hours of operation is essential. , • Specific job assignments may require day, evening, weekend, or holiday hours. Benefits • Medical/Dental/reputed company coverage , • 401(k) plan , • Tuition reimbursement program , • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) , • Paid Parental Leave , • Paid Caregiver Leave , • Additional sick leave reputed company what state and local law require may be available but is unprotected , • Adoption Reimbursement , • Disability Benefits (short term and long term) , • Life and Accidental Death Insurance , • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal , • Employee Assistance Programs (EAP) , • Extensive employee wellness programs , • Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone. Apply Job!