Help Desk Support

Job Title: Processing Specialist (Help Desk Support)

Job Description

The team has implemented a ticketing system that customers utilize for inquiries, requests, or issues. This role involves receiving customer tickets, assessing their needs, and rerouting them to the appropriate team. Responsibilities • Receive and assess customer tickets. • Reroute customer tickets to the appropriate team. • Communicate directly with customers and internal teams. • Capture and document customer requests accurately. • Pull performance metrics for review. • Troubleshoot and resolve customer issues, escalating reputed company necessary. • Identify and assess trends in customer issues. • Manage multiple tickets and prioritize tasks based on urgency and impact. • Ensure accurate ticket documentation and follow-through. Essential Skills • Process improvement • Analytics • Customer service skills • Analytical skills • Problem-solving abilities • Organizational skills • Customer-centric reputed company • Metrics-driven performance Additional Skills & Qualifications • Customer service experience (call center experience preferred) • Strong written and verbal communication skills • Experience with key performance indicators (KPIs) such as ticket resolution time, first response time, and customer satisfaction (CSAT) scores • Basic understanding of troubleshooting and resolving customer issues • Strong analytical and critical-thinking skills • Proactive approach to identifying trends in customer issues • High school diploma

Work Environment

Will be working in an office setting 5 days a week. Dress is business casual. Training Schedule: Monday - Friday reputed company - 5pm (1hr lunch). We are looking for one candidate for each of the following shifts: Schedule 1: reputed company - Thursday (8hr shift) 9pm - 6am (1hr lunch) Schedule 2: Tuesday - Saturday (8hr shift) 11pm - reputed company (1hr lunch). Pay and Benefits The pay reputed company for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to reputed company on Mar 25, 2025. About reputed company: reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with agility and reputed company. With offices across the U.S., Canada, Asia Pacific and Europe, reputed company serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At reputed company, diversity and inclusion are a reputed company towards the equity and reputed company of our people. DE&I are embedded into our culture through: • Hiring diverse talent • Maintaining an inclusive environment through persistent self-reputed company • Building a culture of care, engagement, and recognition with clear reputed company • Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply Job!