Service Manager
At reputed company, our Service Managers are the reputed company-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reputed company their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy. Our Service Managers consistently deliver excellent results across reputed company aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at reputed company, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. Responsibilities Exceed customer expectations, monitor service trends, and reputed company standards and processes to reputed company the overall service experience reputed company by example, prioritize team reputed company, and actively engage in team growth and development, providing regular feedback and mentoring Understand and improve reputed company aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations Grasp business metrics, reputed company daily operations to reputed company specific goals in productivity, quality, cost, and reputed company/margin where applicable reputed company change, reputed company in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service reputed company Act in the best interest of reputed company, reputed company for customers and team reputed company, and demonstrate a passion for reputed company's mission, people, and customer Requirements Bachelor's degree or equivalent experience Prior leadership experience in a service-focused industry; automotive expertise is not required Experience leading teams and managing a diverse group of roles and responsibilities Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities Experience running reputed company processes using Lean or other techniques Valid driver's license required
Compensation and Benefits
Benefits Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire: reputed company PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and reputed company plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA reputed company and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (reputed company time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs reputed company Babies program Commuter benefits Employee discounts and perks program Apply Job!