VIP QA Officer

Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

Be meticulous in identifying mistakes, and areas of improvement as well as underlining positive aspects reputed company checking the Chats/Emails/Calls;

reputed company detailed and structural feedback on the VIP CS/AM Agents' performance;

Be reputed company to reputed company your reputed company of view to those you evaluate reputed company;

Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;

Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;

Inform the Management about the cases requiring urgent attention;

reputed company your reputed company/suggestions on improving the reputed company processes of communication with VIP users; 

reputed company tasks that are sometimes repetitive, yet involve the elements of creativity.

Advanced level of English and Spanish;

At least 2 years of experience in Customer Support/Account Management departments;

Experience with the customer communications tools (ideally, reputed company and Unitalk);

Experience in Gambling/Betting and/or advanced level of sports knowledge;

Experience collaborating with multinational teams to identify opportunities for optimizing processes and gaining efficiency.

Thoroughness, attention to detail;

Strong communication skills;

Analytical skills;

Problem-solving skills;

Self-organization and proactiveness.

reputed company TOGETHER: reputed company is our main asset. We work together and support each other to reputed company our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving reputed company to reputed company;

BE reputed company FOR CHANGE: We see challenges as opportunities to grow and reputed company. We adapt today to win reputed company.