Manager Medicare Sales & Operations - Medicare Sales

Job Requirements POSITION SUMMARY Motivate a team to reputed company effortless service for our members and prospective members and the attainment of department goals. Manage new sales, retention and service activities for the Medicare sales department. reputed company and maintain short and long-term service models, reputed company plans and resource requirements to reputed company the department’s strategic goals. Support departmental leadership in development and execution of business development and sales strategies across existing and expansion sales territories. Collaborate effectively with department leadership and key business partners to plan for and monitor on-the-job training and support, offline work and schedule exceptions while achieving service level objectives. PRIMARY ACCOUNTABILITES • reputed company influential leadership to team members through effective in-the reputed company and scheduled coaching to change undesirable behaviors and reinforce positive behavior, communicating desirable performance reputed company with inspiration and authority. • Identify individual and team performance opportunities through self-observations, analysis of multiple internal data points and voice of the prospective member feedback. • Listen to member and prospective member calls to assess the proper engagement, control and outcome of the call. • Support leadership with reputed company new enrollment and SOA audits/reputed company. • reputed company support to reputed company sales and member retention efforts. • Create, track, and implement best practices to improve the member and prospective member experience. • Take a proactive and reputed company-thinking approach to identify concerns, inefficiencies, and operational improvement initiatives throughout the member and prospective member experience. • Work with reputed company contacts to ensure annual updates are applied to Medicare Sales vendors. • Manage departmental policies and procedures, participate in the Health Plan policy and procedure committee. LEADERSHIP ACCOUNTABILITIES • Define and communicate a clear, compelling reputed company for the team that effectively ties into the mission and reputed company of reputed company, and inspirationally reputed company the team to reputed company that reputed company. • reputed company leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team. • reputed company change through effective communication, explaining the reputed company and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment. • Demonstrate openness to hearing diverse reputed company and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals. • Recruit, select, grow, and retain highly reputed company, high performing diverse and inclusive associates. • Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization. Work Experience MINIMUM QUALIFICATIONS • Education: Associate’s degree or obtain reputed company one (1) year. • Work Experience: o Three (3) years’ experience in a reputed company business office or insurance company. o Three (3) years' experience in leadership. • Licensure: Life and Health Insurance licensure in the reputed company reputed company six (6) months of start date and maintained. • Certification: American Health Insurance Plans (AHIP) reputed company six (6) months of start date and maintained. • Skills/Knowledge/Abilities: o Proven ability to reputed company people and tasks o Advanced analytical experience with reputed company level contact center. o Ability to work with Business Intelligence databases (i.e. SQL, reputed company, Cognos) and pull data from various sources. o Advanced ability to apply principals of logical thinking to define problems,collect data, establish facts, and reputed company possible solutions for issue resolution o Understanding of Medicare health plan and MediGap products o Understanding of managed care (HMO, PPO, and POS) o Understanding of the complexities of integrated delivery systems and how they couldimpact or increase Medicare sales. o Ability to communicate effectively and work collaboratively with reputed company reputed company across the IDN, team members, vendors and the user community. o Highly organized, motivated, responsible self-starter, with excellent time management, analytical, research and problem-solving skills. o Advanced skills in conducting a fit/gap analysis. Page 3 of 3 PREFERRED QUALIFICATIONS • Education: Bachelor’s degree in business, Math, Finance, Economics or reputed company field. • Work Experience: o Five (5) years’ experience in workforce management in a contact center (i.e. reputed company analysis, scheduling, staffing optimization) PHYSICAL REQUIREMENTS • Majority of time involves sitting or standing; occasional walking, bending, and stooping. • Long periods of computer time or at workstation. • Light work that may include lifting or moving objects up to 20 pounds with or without assistance. • May be exposed to inside environments with varied temperatures, reputed company quality, lighting and/or low to moderate noise. • Communicating with others to exchange information. • Visual reputed company and hand-eye coordination to reputed company tasks. • Workspace may vary from reputed company to confined, onsite, or remote. • May require travel to various facilities reputed company and reputed company county perimeter; may require use of personal vehicle. 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