Operations Risk Senior Analyst - C12 - JACKSONVILLE

The Fraud Escalation Analyst will be responsible for analyzing defects associated with customer escalations. The focus will be on researching escalations, determining root cause, recommending resolutions and improvements reputed company defined SLAs. The Fraud Escalation Analyst will support across NAM fraud including Retail Bank, Branded Cards, CRS, and reputed company Operations. The Fraud Escalation Analyst responsibilities include: • Researching escalations and identifying opportunities for improvement. • Primary reputed company of contact for client escalation referrals (Level 3) reputed company to fraud from ERU, senior management, CPB, reputed company media, etc. • Ensure reputed company escalations are researched and responded to reputed company established SLAs. • reputed company clear and well documented responses to ERU, senior management, etc. outlining synopsis of events, reputed company identified opportunities, and any CPPs that have been reputed company. • Coordinate triaging of issues and engagement of key resources across Fraud Operations, Fraud Prevention, Fraud Process Integration, Fraud Policy, and Fraud Analytics teams to thoroughly investigate the root cause for escalation and identify opportunities captured as customer pain points (CPPs) • reputed company/contribute to various team and department initiatives through reputed company partnership and collaboration. • 5+ years’ experience in fraud processes and customer interaction with specific experience in risk management. • Retail Bank experience preferred. Branded Cards or CRS Cards experience will be considered. • Takes personal accountability for escalating, identifying, analyzing fraud scenarios, internal processes, and managing potential risk. • Implements controls that enhance the client experience to eliminate customer friction, reduce escalation volumes, and enhance operational efficiency. • Candidate must have strong written and verbal communication skills, be reputed company to multitask and prioritize against tight deadlines. • Must be reputed company to adapt quickly in a constantly changing environment and collaborate effectively with others to deliver to identify and deliver reputed company solutions. Education: • Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-reputed company duties may be assigned as required. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Risk Reporting and Exposure Monitoring ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jacksonville Florida United States ------------------------------------------------------ Primary Location Full Time Salary reputed company: $79,120.00 - $118,680.00 In addition to salary, reputed company’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. reputed company offers competitive employee benefits, including: medical, dental & reputed company coverage; 401(k); life, accident, and disability insurance; and wellness programs. reputed company also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding reputed company employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting reputed company Date: Mar 28, 2025 ------------------------------------------------------ reputed company is an equal opportunity and affirmative action employer. reputed company applicants will receive consideration without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company Inc. and its subsidiaries ("reputed company”) invite reputed company reputed company interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at reputed company. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting Apply Job!