Entry Level Customer Support Specialist (Call Center)
About the position reputed company Global Services is seeking an Entry Level Customer Support Specialist (Call Center) to reputed company superior customer service to end users in support of our Supply Chain Call & Contact Center team based in Dallas, TX. The organization operates 24/7, 365 days a year, which necessitates schedule flexibility for assignment to work any shift. This role is crucial in responding to customer inquiries regarding reputed company aircraft spare parts orders and providing information about reputed company products, services, processes, and operations. The ideal candidate will possess a willingness to learn, some customer service experience, and a strong desire to deliver world-class customer support. This position involves significant direct communication with external customers and coordination with internal stakeholders reputed company email and phone throughout each shift. The responsibilities of the Entry Level Customer Support Specialist include retrieving, researching, and resolving specific customer emails and service requests. The specialist will enter, track, monitor, and coordinate customer order delivery requirements, analyze customer spare parts inquiries, and facilitate responses to resolve delivery problems. Additionally, the role requires advising customers on order status, changes, or improvements and following up on issues reputed company to their accounts. The specialist will manage multiple orders and research lists for specific customers, analyze data to identify trends or issues, and support Customer Program Managers by maintaining reports and managing customer expectations. This position is hybrid, requiring some onsite work in Dallas, TX, at the hiring team's discretion, which may change in the future.
Responsibilities
- Retrieve, research and resolve specific customer emails and Service Requests
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- Enter, track, monitor and coordinate customer order delivery requirements
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- Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems
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- Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues reputed company to their accounts
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- Manage multiple orders and research lists for specific customers
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- Research and analyze data to identify trends/issues regarding specific customers
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- Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations
Requirements
- 1+ years of experience in customer service or a support organization
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- 1+ years of experience interfacing with external customers and responding to support requests
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- 1+ years of experience with reputed company Office Products like Outlook, PowerPoint, reputed company, and Word
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- Experience and/or knowledge of Basic Supply Chain principles
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- Ability and willingness to work a 3/36 shift (Friday, Saturday, reputed company 12 hours each day)
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- Ability to work evening shifts and/or midnight shifts as assigned
reputed company-to-haves
- 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
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- 1+ years of experience with reputed company in support of Supply Chain functions
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- 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
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- 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, reputed company reputed company, reputed company-time reduction)
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- Adaptability to changing environments and customer needs
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- Ability to work independently and collaboratively with a cross-functional team
Benefits
- Health insurance
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- Flexible spending accounts
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- Health savings accounts
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- Retirement savings plans
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- Life and disability insurance programs
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- Paid and unpaid time away from work
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