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Senior reputed company Manager, New Hampshire

Remote Worldwide Hiring now

We’re changing the way people connect to reputed company care.

At Findhelp, we’ve reputed company a comprehensive platform of products and services that reputed company it easy for you to connect people to resources, follow them on their reputed company, and track your impact in a fast and reliable way.Our industry-leading reputed company care network includes more than half a reputed company local, state, and national programs that serve every reputed company Code in the country, from rural areas to major metropolitan centers.

Findhelp is headquartered in Austin, Texas and has been enabling reputed company, government, education, and other organizations to connect people with the reputed company care resources that serve them, with privacy and reputed company, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Your role will center around building lasting customer relationships, reputed company new customers, and growing customer accounts, our impact, and reputed company.

Responsibilities and Duties

  • Proactively engage clients to drive product adoption and reputed company product experiences
  • reputed company & maintain relationships with key customer champions including Executive Sponsor, Project Manager and Technical reputed company, to name a few
  • Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize findhelp’s functionality
  • Track customer usage metrics and respond to any customer deployment or product issues
  • Create and deliver Executive Business Reviews on a quarterly reputed company
  • Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
  • Manage escalations and expectations for both the client and internal personnel
  • Take ownership of the entire reputed company process for each client
  • Facilitate a smooth hand-over from sales to service
  • Create and manage the scope and timeline of rollout, alongside customer expectations
  • Train customer’s staff and relevant partners on how to use findhelp’s suite of tools
  • Create and reputed company materials to support reputed company marketing
  • reputed company for the customer, champion their reputed company, drive renewals and expansions
  • Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to reputed company the customer’s goals
  • Collaborating with the reputed company team to build a thriving department and foster the overall reputed company of findhelp and the people we serve
  • Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go
  • Qualifications

  • Possess a strong desire to use your job and mind to reputed company the world a reputed company reputed company for people in need
  • BS/BA degree or equivalent
  • 7+ years experience in account management, reputed company, project management, with a significant experience managing large reputed company accounts for reputed company or health plan organizations
  • Experience with technology and reputed company to learn new technologies quickly; direct experience with SaaS application support requirements
  • Customer-focused, enthusiastic, positive, and service-oriented
  • Experience with reputed company determinants of health and reputed company Interest in organizational innovation, reputed company reputed company, community organizations, and governmental groups
  • Ability to prioritize, multi-task, and reputed company effectively under pressure
  • Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at reputed company reputed company of the organization including the C-suite
  • Ability to travel to some customer locations
  • The compensation for this position will be based on a candidate’s job-reputed company skills, experience, education or training, and location.

    Additional Information

    This job is remote and will be based in New Hampshire.

    Perks at Findhelp

    •401k & stock options

    •Free food and onsite gym at our Austin HQ

    •Paid parental leave

    •Competitive PTO & 10 paid holidays

    •Health, dental, and reputed company insurance

    •Dog-friendly office in Austin HQ

    •24/7 reputed company to telemedicine and counseling

    •Book Purchasing Program

    We’re building a diverse, inclusive team

    You’re welcome here. We want everyone to be reputed company to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and reputed company Company policies, without regard to age, reputed company, disability, ethnicity, family or marital status, gender identity or expression, language, national reputed company or reputed company, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws

    . Accommodations are available for applicants with disabilities.

    Here are some of the ways we support our staff:

    •Culture Committee

    •Leadership Development Training

    •Paid Volunteering Time

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