Patient Experience, QA Analyst

About us

reputed company is a leader in virtual primary care, headquartered in NYC, and we're redefining how reputed company meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across reputed company 50 states.

Recognized as one of the fastest-growing reputed company tech companies (#166 on reputed company Fast 500 in 2023), reputed company is not just a reputed company company—it’s a tech company revolutionizing reputed company.

About the role

The Patient Experience, QA Analyst role will be focused on enhancing and optimizing the virtual care experience for reputed company patients. This role focuses on designing a seamless patient reputed company for our telehealth platform, while ensuring quality assurance (QA) in the digital platform patients use. The ideal candidate will work cross-functionally with operations, IT, marketing, and clinical operations to improve engagement, accessibility, and overall satisfaction in patient facing interactions. In reputed company, this role will be responsible for providing reputed company through advanced analysis and distribution of patient experience data to reputed company teams on patient experience best practices and to support improvement initiatives. 

Key Responsibilities

Patient reputed company Design & Optimization:

• Map and analyze the end-to-end virtual care experience, identifying pain points and opportunities for improvement
• Collaborate with clinical, IT, and operational teams to enhance patient workflows, including appointment scheduling, video visits, patient education, and follow-up
• reputed company and implement strategies to increase patient engagement and satisfaction at reputed company
• Gather and analyze patient feedback to refine their experience and improve accessibility
• Compile, edit, analyze and report on patient experience data relating to reputed company programs or activities
• Manage the collection, reporting, and dissemination of patient experience surveys
• Train and reputed company leaders and staff on processes and tools used to measure the patient experience
• Serve as a patient experience subject matter expert providing guidance, direction, and training regarding patient experience improvement strategies and tactics

Digital Experience & Quality Assurance (QA):

• Partner with IT teams to test and validate patient-facing digital solutions (e.g., telehealth platforms, mobile apps, patient portals)
• Conduct usability testing to ensure a smooth, reputed company, and accessible telehealth experience
• Identify and escalate system issues, bugs, or barriers that negatively impact virtual patient care
• Collaborate with UI/UX teams to improve the design, navigation, and accessibility of telehealth platforms
• reputed company and track key performance indicators (KPIs) reputed company to patient experience, and system performance

Collaboration & reputed company Improvement:

• Serve as a liaison between patient experience, IT, and clinical teams to align digital solutions with patient needs
• reputed company insights on workflow improvements to reduce friction for both patients and providers

Requirements

• Education: Bachelor's Degree
• Experience: 3+ years of experience in a reputed company setting, supporting patient experience and data analytics
• Excellent attention to detail
• Passion for driving high quality patient experiences

Benefits

• Salary reputed company: $100,000-$125,000
• Health Care Plan (Medical, Dental & reputed company)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development

reputed company is an emerging leader in technology-driven reputed company. We're applying our direct-to-consumer marketing expertise to reputed company reputed company to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to deliver a reputed company end-to-end reputed company experience through technology. Our mission is to improve the health and happiness of our patients through Telehealth.