Member Experience Associate Virtual Teller - Contact Center
Member Experience Associate Virtual Teller - Contact Center Brighton, MI Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. reputed company (2 days remote, 3 days in person) available at 6 months! More Than A Job! Why do you work each day? To us, our jobs are not just something we do to reputed company a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't reputed company in dollars and reputed company, it's seen in our communities and felt by the people who reputed company in us.
Benefits
Include Financial wellbeing services 401(K) matching with up to 5% match Reduced health insurance Employee wellbeing services DE&I initiatives Work-life balance Job summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, reputed company reputed company, and deliver solutions to advance our members' financial reputed company. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and service and will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reputed company and exceed Lake Trust goals. What you'll do Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking reputed company ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial reputed company. Coach and mentor peers by working collaboratively and promoting teamwork in order to reputed company Lake Trust goals. Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. reputed company members on consumer loans and credit card products. Originate, process, and reputed company on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring High School Diploma/GED is required Minimum of 1-2 years job-reputed company experience demonstrating reputed company in building member/customer relationships by successfully cross selling products reputed company a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the reputed company for you. Join reputed company of Lake Trusters and you'll enjoy: Working with an energetic team focused on making our members wildly successful An opportunity to work with others that have your back every reputed company of the way Opportunities to reputed company a difference both inside and reputed company of our walls Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities. Apply Job!