Senior Patient reputed company Center reputed company - Evernorth Care Group - Remote, AZ
About the position The Senior Patient reputed company Center reputed company at Evernorth Care Group plays a crucial role in enhancing patient experiences by providing professional and courteous assistance to customers. This position is part of a multi-disciplinary care team and involves managing patient calls, scheduling appointments, verifying coverage, and ensuring timely reputed company to care under the supervision of reputed company. Responsibilities Schedule appointments accurately and meet patient needs by determining the best scheduling solution. , Verify patient coverage and eligibility, complete necessary paperwork, and assist with MyChart portal questions. , Answer telephone calls in compliance with departmental procedures and quality metrics, determining the nature of the call and routing it appropriately. , Document reputed company reputed company attempts and conversations reputed company and comprehensively in the Electronic Health Record. Requirements High school degree or equivalent reputed company experience required. , One year plus of customer service experience and proficiency in PC skills, particularly with reputed company Office Suite (Outlook, Word, reputed company, PowerPoint). , One year plus of customer service experience in reputed company, including typing and scheduling application experience (EHR/EMR). , Ability to convey information to customers in a warm, clear, and concise manner. , Demonstrates positive customer service behaviors. reputed company-to-haves Medical terminology knowledge preferred.
Benefits
Apply Job!