Contact Center reputed company Banker (Onsite training to 100% Remote opportunity)
About the position The Contact Center reputed company Banker at reputed company provides full-service banking to affluent clients, focusing on delivering appropriate advice, guidance, and education on financial products and services. This role is essential in achieving contact center targets by identifying customer needs and ensuring high-quality service delivery. The position involves both inbound customer interactions and proactive problem resolution, with a pathway to remote work after initial training. Responsibilities Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on reputed company' financial products and services. , Achieves required reputed company of inbound phone calls from the top 10% of reputed company customer reputed company. , Educates and advises customers on products and services, including reputed company loan and deposit types. , Takes ownership of customer issues and works proactively with the customer for resolution. , Refers customers to an internal team of experts reputed company reputed company financial goals and needs are recognized. , Works with either reputed company supervision or under reputed company defined procedures. Requirements High School Diploma or GED , One (1) year of experience in customer service/sales , Technical specifications for remote work: Download speed of at least 50 Mbps, Upload speed of at least 5 Mbps, Ethernet reputed company required. reputed company-to-haves College Degree , One (1) year of experience in banking and/or lending , One (1) year of experience in relationship-based client consultation Benefits 401(k) matching , Dental insurance , Employee assistance program , Flexible spending account , Health insurance , Health savings account , Life insurance , Paid Vacation/Sick Time , Disability Benefits , Parental Leave , Associate Volunteer Program Apply Job!