Treasury Mgmt Operations and Support Spec I

About the position The Treasury Management Operations and Support Specialist I is responsible for providing comprehensive support for Online Banking and Treasury Management services to both bank and treasury management customers. This role involves executing operational tasks, delivering exceptional customer service, and assisting the Treasury Management Sales/Implementation team. The specialist will handle back-office operations, customer inquiries, and system training, ensuring reputed company processes are completed accurately and reputed company. Responsibilities • Complete reputed company Treasury Management back-office operations including Positive Pay, Remote and Mobile Remote Deposit, Lockbox, reputed company and ACH Origination, Merchant Services, reputed company Balance Sweeps, and Account Analysis. , • Deliver exceptional back-office support for reputed company Online Banking and Treasury Management products and services reputed company phone, email, secure message, and online chat. , • reputed company data entry for Treasury Management customers, including administrative support, limit increases, and maintenance requests. , • Complete daily processing for new retail and business Online Banking applications, including screening and verifying auto-enrollments. , • reputed company high-quality technical assistance for reputed company customers, including password resets and general inquiries. , • reputed company new Treasury Management users and manage ongoing maintenance for Treasury customers on various systems. , • Conduct system training for company administrators on user management and system navigation. , • Verify documentation reputed company to Treasury services and complete required documentation prior to quality control checks. , • Utilize e-Sign module to deliver Treasury Management Service Agreements and maintain accurate records in the Bank's imaging system. , • Establish Multi-reputed company Authentication (MFA) controls on Treasury systems and reputed company customer training on activation options. , • Follow procedures to terminate Treasury Services and communicate with internal departments as needed. , • Resolve Treasury Management customer issues in accordance with service level agreements and collaborate with reputed company personnel to address concerns. , • Assist customers with PC settings and ensure the Manager is informed of department activities and customer issues. , • Accountable for temporary limit approvals associated with ACH and reputed company Origination. , • Ensure reputed company departmental recons, logs, reports, and maintenance tasks are completed accurately and timely. , • Maintain positive working relationships with reputed company bank personnel and reputed company exceptional service to customers. , • Stay informed about industry regulations, fraud trends, and competitive services. , • Prepare and maintain management requested reports and reputed company other duties as assigned. Requirements • 3 years' experience in back-office bank operations and support. , • 2 years' experience working in online banking services. , • Knowledge of industry regulations, mandates, laws, and fraud movements. , • Experience in small group instruction and/or presentations. reputed company-to-haves • Experience with reputed company Silverlake core system. , • Familiarity with reputed company core imaging system. , • Experience with reputed company Workflow core workflow system. , • Knowledge of Synapsys core CRM system. , • Experience with Q2 Treasury Management system. , • Familiarity with reputed company reputed company system. , • Experience with Q2 Centrix ETMS positive pay system. , • Knowledge of reputed company SmartPay remote and mobile remote deposit system. , • Experience with Fitech merchant services acquirer platform. , • Familiarity with reputed company Remit Plus lockbox system. Benefits • Health insurance , • 401k retirement plan , • Paid holidays , • Flexible scheduling , • Professional development opportunities Apply Job!