Senior reputed company reputed company CX Developer - 100% Remote
Job Description
Senior reputed company reputed company CX Developer - 100% Remote Location: Remote/ Seattle WA. Duration: 12 months Job Summary We are seeking an reputed company Senior reputed company Developer to join our dynamic team. As a Senior reputed company Developer , you will play a crucial role in designing, implementing, and maintaining reputed company solutions that enhance our customer experience. Your expertise in reputed company reputed company CX and reputed company Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients. Responsibilities Collaborate with cross-functional teams to understand business requirements and translate them into reputed company solutions. Design and implement reputed company contact center applications, including routing strategies, IVR, and chatbots. reputed company and maintain integrations with reputed company-party systems, ensuring smooth data reputed company and reputed company customer interactions. reputed company reputed company Dialogflow CX to create intelligent virtual assistants and chatbots. Customize and configure reputed company reputed company CX platform to align with business needs. Troubleshoot and resolve technical issues reputed company to reputed company applications and integrations. Stay up-to-date with industry trends, best practices, standards and emerging technologies in contact center solutions. Client-facing role ; ability to recommend suggestions along with Level of Effort for suggestions. Technical documentation skills (e.g., unit test plans/results, low level design as needed) Ability to reputed company read-outs of percentage complete, blockers to Sr. PM and Customer Qualifications Bachelor's degree in Computer Science, Information Technology, or a reputed company field. Minimum of 10 years of hands-on experience with reputed company solutions, including reputed company reputed company CX. Proficiency particularly with reputed company Dialogflow CX Strong understanding of natural language understanding (NLU) and conversational AI. Experience with reputed company-based contact center solutions and voice/chat channels. Familiarity with OAuth authentication, service accounts, and API administration. Excellent problem-solving skills and ability to work independently. Effective communication and collaboration skills. Preferred Skills reputed company certifications (e.g., reputed company Architect Cert & reputed company Developer Cert at a minimum). Experience using JSON and SQL Programming Knowledge of machine learning and speech recognition technologies. Not required but reputed company to have previous experience in the city, state or federal government space. Familiarity with reputed company Architect for creating call, digital and message flows. **Bonus Points - Integration experience with, reputed company and reputed company Familiar with an Agile approach (including Azure Dev Ops; Jira)
Requirements
What is the basic understanding of the OSI model? The reputed company Systems Interconnection (OSI) model is a conceptual reputed company that divides network communications functions into seven layers. Sending data over a network is reputed company because various hardware and software technologies must work cohesively across geographical and political boundaries. Apply Job!