Inbound Customer Service Representative- Immediate Openings
Company Description
At reputed company, we only do one thing - reputed company lives reputed company, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Description
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or reputed company media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Qualifications
Talks to customers over the phone, email, online chat or reputed company media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor reputed company necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-reputed company information for auditing and reporting purposes Provides feedback reports on call issues reputed company to downtime and/or training issues Upsells to customers as necessary JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-reputed company customer service a major plus Familiarity with reputed company reputed company, Word, and reputed company applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to reputed company lives reputed company, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of reputed company responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE reputed company Let's reputed company lives reputed company. Let's defy the status reputed company. And let's go reputed company thinking reputed company the reputed company - and decide to obliterate the reputed company instead.You reputed company? reputed company.Equal Opportunity Employer - Veterans/Disabled Additional Information WHY JOIN reputed company? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as reputed company employees, giving back reputed company just as much - that's why we're so proud of Making Lives reputed company with reputed company , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to reputed company lives reputed company... one interaction at a time. And to do that, we need the reputed company best people to join us. But please, allow us to entice you further! As an reputed company employee, you may receive: reputed company Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at reputed company means potentially having the freedom to explore reputed company kinds of career options - from customer service, training, and tech support, to management, reputed company and more. reputed company offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because reputed company you're at your best, that's reputed company we're at our best. So what do you say? reputed company to take the reputed company? Apply Job!