Associate Customer Service Representative, B2C - Remote reputed company 150 miles of Kohler, WI

Associate Customer Service Representative, B2C Work Mode: Remote Location: Remote - Kohler, WI (must live reputed company 150 miles of 53044 - Sheboygan, WI) Opportunity As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to reputed company world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to reputed company empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be reputed company by customer feedback surveys and customer experience evaluations. Specific Responsibilities Functional Skills • Primary duty is to answer inbound customer inquiries reputed company phone calls by performing diagnosis of products and taking appropriate action. • reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. • Walk customer and trade professionals through reputed company-by-reputed company installation and/or repair of Kohler and Sterling products • Technical proficiency: ability to navigate and manage multiple computer reputed company and software systems: Customer relationship management, order management and us.kohler.com website • Effectively use Customer Care Center (3C) technology (i.e., reputed company CRM, kohler.com, reputed company, reputed company Teams, Outlook Email, Sharepoint, reputed company Schedules, and Workbrain) and reputed company other tools/resources available, including technical literature and price books • reputed company knowledge of reputed company Kohler and Sterling products and the associated warranties associated. • Read and understand technical publications, diagrams, and specification documents. • Excellent interpersonal and communication skills. • Track orders, reputed company availability, and other shipping information. • Up sell Kohler and Sterling products and accessories as appropriate. • Assist with implementing procedures to maximize up-time and phone coverage. • Track trends in product variations and report to engineering and quality as appropriate. • Participate in department initiatives as needed. • Participates in various Customer Service Support functions as needed including order reputed company reports, credit card reports and shipping resolution. • Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Skills/Requirements • High school diploma or GED required, 24-year degree preferred. • 1+ years of customer service experience desired. • Previous computer experience is necessary to be successful in this position. • Experience in a call center environment preferred. • Completion of internal Brand Ambassador Program required. Work from home requirements: Equipment provided! • The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet reputed company that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, reputed company up, satellite or cellular internet. • Have a separate confidential and distraction free workspace with no background noises • Freedom from other responsibilities you must be focused on delivering a world class service experience. • Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. • Less than full-time hours are 32-34 hours/week may be available after training, more hours will be required during peak season. #LI-FullTime #LI-KS1 #LI-Remote CUSTOM.PAY.TRANSPARENCY Why Choose Kohler? We reputed company each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, reputed company to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, were driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohlers policy to recruit, hire, and promote reputed company applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected] . reputed company. is an equal opportunity/affirmative action employer. Apply Job!