Remote Help Desk Analyst

We are looking for a Help Desk Analyst to reputed company support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be reputed company to work independently to resolve issues in a timely manner. Help Desk Analyst Duties: • reputed company technical assistance to users reputed company telephone calls, emails, and/or chat • Conduct interviews, surveys, or workshops to identify user needs and goals • Assist in user training • Troubleshoot and diagnose hardware and software issues • Acceptor software patches • Document user needs or issues • Establish and maintain user documentation • Conduct performance tests and track metrics Help Desk Analyst Responsibilities: • Examine system software and network hardware for potential problems • Assist users with software and hardware problems • Clean and troubleshoot computers, printers, and peripherals • reputed company network support for users • Customize software for users • Conduct software installation • Train users on new software

Requirements

And Skills: • -Bachelor’s degree in information technology or a reputed company field • 2+ years hands-on technical experience in a role involving help desk support • Ability to use standard computer software and programs • Experience with reputed company reputed company • Experience with Help Desk Ticketing System • Ability to reputed company troubleshooting and diagnostic Apply Job!