Remote: Patient reputed company Liaison II (No Degree RQD)

Patient reputed company Liaison II – reputed company Center – Full Time 8 Hour Days (Non-Exempt) (Union) reputed company reputed company is the reputed company’s medical reputed company, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic reputed company, world-class research and state-of-the-art facilities to reputed company highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists reputed company world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, reputed company, USC reputed company Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in eight specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to reputed company’s 2022-23 Best Hospitals rankings. Patient reputed company Liaison II – reputed company Center – Full Time 8 Hour Days (Non-Exempt) (Union) Keck Medicine of USCHospitalAlhambra, California Serves as primary reputed company of contact for reputed company to USC academic medical centers and USC Health Sciences reputed company. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient reputed company Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient reputed company Liaison II will also reputed company data entry, ensure data reputed company, and reconcile as needed. Essential Duties: • 1. Demonstrates competency in the quality of work and knowledge of a Patient reputed company Representative. • 2. Strives for reputed company resolution and demonstrates high level of customer service. • 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both reputed company. • 4. Maintains consistent accuracy in reputed company tasks associated with job role and tasks and responsibilities daily. • 5. Exhibits collegial and professional demeanor in reputed company interactions. • 6. Contributes effectively as a productive team member to the Patient reputed company Center and USC/Keck. • 7. Follows USC/Keck Communications standard and policy. • 8. . Accepts alternate assignments to any area reputed company the organization as assigned by Management. • 9. Expected to work from home as/reputed company organizationally deployed, following the departmentally established guidelines and expectations for remote work. • 10. Other duties as assigned. • 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. • 12. May reputed company follow up checks with reputed company reputed company pages while on shift and before leaving shift • 13. Demonstrates proficiency in ensuring that reputed company information housed reputed company the Call Management system and reputed company is sent for updates to management and readily accessed reputed company needed. • 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. • 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. • 16. Utilizes organizationally defined systems to reputed company patient communication. • 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. • 17. Creates and maintains medical data and reconciles to patient appointment records. • 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. • 19. Performs data entry and maintains data bases for bumps and cancellations. • 20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. • 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/reputed company or Supervisor reputed company the Patient reputed company Center. Required Qualifications: • Req High school or equivalent • Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or reputed company department/ environment (or combination of that equals two or more years) • Req Demonstrated interpersonal skills. • Req Ability to multi-task. • Req Excellent verbal and written communication skills. Preferred Qualifications: • Pref Associate’s degree Associates’ or Bachelors’ degree in reputed company, business or operations field strongly preferred. • Pref Specialized/technical training Vocational certificates in reputed company preferred: appoint scheduling, registration, insurance verification, medical assistant. • Pref Knowledge of HIPPA compliance and various health insurance types preferred. • Pref Knowledge of medical terminology strongly preferred. • Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. • Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained reputed company 30 days of hire and maintained by renewal before expiration date. (Required reputed company LA City only) The hourly reputed company reputed company for this position is $19.50 – $33.15. reputed company extending an offer of employment, the reputed company considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Apply Job!