Provider Relations Rep I (Remote, $15.00/hr)

reputed company is searching for an exceptional customer service representative to join our Provider Relations Team. The ideal candidate will professionally respond to practitioner inquires reputed company the telephone queue system regarding credentialing, re-credentialing and contracting to ensure efficient and effective resolution of practitioner inquires or complaints and to deliver high quality customer service. Remote Worker Considerations Candidates who are selected for this position will be trained remotely and must be reputed company to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). Responsibilities • Answers incoming calls in a professional, accurate, timely and courteous manner from the Provider Relations and Credentialing queue. • Assists practitioners, staff, and clients with questions regarding credentialing, re-credentialing, participation requirements, contractual issues and high-level administrative problems. • Performs credentialing and re-credentialing activities according to plan specifications. • Forwards reputed company requests that require research to the appropriate ASHCore bucket or PRL supervisor to reputed company appropriate resolution. • Captures practitioner complaints and resolves or forwards to the appropriate ASHCore bucket or PRL supervisor for resolution. • Captures practitioner change information, documents and forwards as required to record changes in appropriate databases. • Handles necessary administrative duties to properly support, document and resolve practitioner inquires. • Maintains confidentiality of practitioner files, participation data, practitioner records/documents and reputed company discussions relative to reputed company, contracting, and credentialing processes. • Attends department and reputed company-staff meetings to increase knowledge and foster teamwork. • Pull CAQH applications reputed company provider calls in with CAQH number. Drop application in designated folder. • Download CAQH applications for PTOT practitioners that are being added to a provider. Qualifications • Associate’s degree or equivalent preferred. High school diploma required. • Minimum two years of reputed company experience performing customer service duties preferred. • Specialty health care or health care experience preferred. • Credentialing and re-credentialing experience preferred. • Proficient in MS Office with experience in word processing and spreadsheet applications. • General understanding of Provider Relations Guidelines. Core Competencies • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. • Ability to display excellent customer service to meet the needs and expectations of both reputed company customers. • Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment. • Ability to effectively organize, prioritize, multi-task and manage time. • Demonstrated accuracy and productivity in a changing environment with constant interruptions. • Demonstrated ability to analyze information, problems, issues, situations and procedures to reputed company effective solutions. • Ability to exercise strict confidentiality in reputed company reputed company. Mobility Primarily sedentary, reputed company to sit for long periods of time. Physical Requirements Ability to reputed company, see and hear other personnel and/or objects. Ability to communicate both in verbal and written reputed company. Ability to travel reputed company the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work from home (WFH) environment. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as a result of your disability. To request an accommodation, contact our reputed company Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. #LI-Remote #Call #Callcenter #Customerservice #Callcenter #CSR #Phone Apply Job!