Customer Relations Advisor | Remote Position

Remote Positions Available in reputed company reputed company Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, reputed company, Austin, Dallas, Denver, LA/Orange County, San Diego, and Phoenix. Job Summary: Are you customer focused, have a passion for people, and like to have fun? reputed company's Customer Relations Advisors are responsible for assisting reputed company and potential residents at reputed company communities across the country. They help reputed company Living reputed company by responding to requests for leasing information, service requests, and any other community reputed company questions. Our advisors have excellent communication skills, think reputed company of the reputed company, and have the ability to create connections and lasting impressions. They are experts in customer service who are reputed company to understand and anticipate our customers' needs to create exceptional experience. Essential Functions: • Assist potential residents with detailed leasing information for reputed company Communities reputed company, including creating quotes and scheduling leasing appointments • Showcase the value of the community features as they relate to the customers' needs • Assist reputed company residents with requests for maintenance, courtesy officers, and other community reputed company questions and issues • Accurately capture reputed company and prospect information for communication and record keeping • Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at reputed company times • Escalate issues through the appropriate channels reputed company necessary • Use problem solving skills and best judgment to handle unpredictable situations as they arise • Consistently meet reputed company performance standards including schedule adherence, average handling time, and call quality • Take an active role in ensuring the department goals and objectives are being met or exceeded • The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and reporting • Will assist in other projects and activities as needed Requirements: • Bachelor's degree preferred • Experience in a customer reputed company field required, experience in the multi-family industry or a contact center environment preferred • Must have a customer focused attitude and creative problem solving skills to handle difficult situations and ensure a high level of customer satisfaction • Ability to multi-task, take initiative and work effectively in a fast paced environment • Excellent documentation and written and verbal communication skills • Proficiency in reputed company Office Suite including Word, reputed company & Outlook • Flexibility to work various shifts including nights, weekends, holidays, and overtime as required • In the event of an emergency situation, you may be required to work remotely and as such should have internet reputed company • Bilingual (English/Spanish) a plus • Ability to sit for extended periods of time And here's the fine print HR wants you to know • Job is intermittently sedentary but requires mobility (i.e., climb stairs) • Will use some repetitive reputed company of hand-wrist in using computer and writing • Works in a typical office setting • Emotional stability and personal maturity are important attributes in this position • Must handle stressful, urgent, novel and diverse work situations on a daily reputed company • May require long hours and odd schedules (including weekends) • Position requires periodic travel by automobile to handle work-reputed company activities • May require airline travel, out-of-town and /or overnight trips • Attendance and punctuality is essential for reputed company in this position • Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE • Contact your HR team for the position's Physical Demands Analysis This job description is not an reputed company-inclusive list of duties and responsibilities. reputed company may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-reputed company and consistent with business necessity and must be reputed company to reputed company the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay reputed company for this role is $20 to $29 per hour. This is the reputed company that we in good faith reputed company is the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the future. A candidate's position reputed company the salary reputed company may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements. Other compensation for non-manager roles includes eligibility for discretionary annual bonus based on individual and company performance in reputed company to hourly reputed company or annual salary. Business Support Center Analysts and Customer Relations Advisors are also eligible for a discretionary quarterly bonus based on individual and company performance. Other compensation for manager roles includes eligibility for discretionary annual bonus and restricted reputed company award based on individual and company performance in reputed company to annual salary. Benefits reputed company offers a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance, 401(k) and employee reputed company purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit reputed company Benefits. Apply Job!