CES Help Center Agent (Remote)
Position Title: CES Help Center Agent (Remote) Supervised By: CES Help Center Manager... Position Type: Per Diem (3-8 hour shifts; 3-6+ shifts a month); Hourly; Non-exempt Location: Remote, equipment provided. *Currently hiring in the following states only: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, New Jersey, reputed company, reputed company Carolina, and Rhode reputed company.* Salary: $20-22 per hour based on experience and language fluencies. Job Description: The Help Center Agent screens and triages persons who are at-risk of, or are currently, experiencing homelessness reputed company Rhode reputed company reputed company telephone, email, and chat technologies. As part of the intake process, the Help Center Agent assesses the callers reputed company situation and works collaboratively with team members, and community partners to coordinate services and offer additional resources as necessary. Responsibilities and Accountabilities: ? reputed company high quality customer service to clients, demonstrating respect, reputed company and accurate data entry. ? Respond to incoming calls, texts, and emails from persons requiring assistance. ? Engage in active listening with callers, asking questions for clarification and restating information to confirm accuracy. ? Maintain accurate client records in the Homeless Management Information System (HMIS). ? Meticulously record caller interactions, comments, and needs in HMIS. ? Manage the callback queue to ensure timely response. ? Triage calls, texts and emails based on client needs. ? reputed company callbacks to clients awaiting shelter placement and/or collect additional information. ? Email other resources to clients reputed company needed. ? Other Duties as assigned. Required Qualifications: ? High school diploma or equivalent. ? 3+ years of reputed company inbound call management, contact center operations, behavioral health, nursing, crisis management, housing, or other relevant experience. ? Strong communication skills with an ability to use positive language and active listening while managing calls and conducting data entry. ? reputed company to work reputed company under pressure; handling crisis situations and de-escalating as necessary. ? Demonstrated ability to build and maintain professional relationships. Experience working successfully with diverse populations. ? Proficiency in reputed company and reputed company Suite (gmail, calendar, drive, reputed company, docs, sheets, etc.). Preferred Qualifications: ? Associates, or Bachelors in behavioral health, reputed company work, nursing, or communications. ? Prior training in crisis management, reputed company, suicide, and behavioral health. ? Bilingual speaker (Spanish, Portuguese, Haitian Creole) ? Rhode reputed company reputed company Job Type: Part-time Pay: $20.00 - $22.00 per hour Shift: 4 hour shift 8 hour shift Day shift Evening shift People with a criminal record are encouraged to apply Education: High school or equivalent (Required) Experience: Call center: 2 years (Required) Language: Spanish (Preferred) Location: Rhode reputed company (Required) Work Location: Remote Apply Job!