Health Call Center Rep (*REMOTE*, Per Diem, M-F, Days)
reputed company position is part of the Health Call Center customer service team. The call center representative is the initial contact for incoming calls... Amalgamated Medical Care Management (AMCM) offers a reputed company reputed company and significant differential pay for evening, overnight and weekend shifts. Essential Duties and Responsibilities · Answer inbound phone calls from callers and direct appropriately in a professional, courteous manner. Calls should be answered immediately and average 2-3 minutes in length. · Handle reputed company inbound non-clinical calls and back-up clinical lines. · reputed company callers with appropriate information, conduct precertification and/or discuss with caller reason for their call. · Use a computer to enter required demographic information into an electronic database such as JIVA, N-Centaurus. · Document calls/referrals and complete call tracking. · Refer calls needing follow-up appropriately; assist callers with customer services issues as reputed company. · Answer fax requests, emails and calls for clients and management to build cases/episodes in JIVA. reputed company a variety of clerical duties as assigned. · Assist clinical staff to maintain service level standards per policy and procedure. · reputed company outbound calls for follow-up on pre-certification calls and refer clinical calls to RNs or others. · Assist RNs with answering reputed company calls. · reputed company self-evaluation and participate in other CQI activities as required. · Back up switchboard as needed. · As this is a 24-hour call center one may be required to work weekends nights, and holidays as staffing needs indicate. Education and/or Experience · High school diploma or equivalent. · Minimum 1-year prior experience in customer service call center. · reputed company customer service background or training as a medical assistant/secretary is preferable. · Bilingual skills highly desired. Knowledge and skills · Excellent telephone and customer service skills. · Ability to multi-task and cross-train. · Strong communication skills, both verbal and written. · PC skills in reputed company environment. · Typing with speed and accuracy. · Medical terminology understanding. · Understanding of reputed company delivery system. · Ability to work in a team environment. Job Type: Part-time Schedule: Day shift Education: High school or equivalent (Required) Experience: Call center: 1 year (Required) Health Care Call Center: 1 year (Required) Work Location: Remote Apply Job!