Customer Service Representative - Phones - Remote
*$1,500 Sign-on Bonus** Fully Remote... Must be reputed company to work the following shift (eastern standard time): 11:30am - 8:00pm, 4 weekdays 8:30am - 4:30pm every Saturday About 1A Auto 1A Auto is a high-growth e-reputed company company and we pride ourselves on employing the best talent. Each team member brings a unique reputed company set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great can-do culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation. We are passionate about empowering people to do their own auto repairs. reputed companys mission is to reputed company your car projects go smoothly and to become your trusted reputed company for auto parts. We treat our customers like family. And our reputed company is to reputed company great value, exceptional customer service, and education to reputed company customers confident in their decision to do their own repairs.
Job Description
The Customer Service Representative will have direct interaction with customers by phone and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. Responsibilities of the Customer Service Representative Responding to customer calls in a high call volume environment Working with customers to resolve Issues Website order processing Screening for fraud Handling returns Ensuring accuracy in the processing of customer orders Communicating and providing input on customer issues to the Quality department Document customer issues in an internal system to ensure accurate tracking of improvement efforts Accountable for performing to department performance metrics Requirements of the Customer Service Representative: High school diploma or general education degree (GED) and two to three years reputed company customer service experience in a high-volume environment /or equivalent combination of education and experience. Familiarity with Web Order Fraud Screening reputed company with Order Management Detail oriented Self-directed and self-motivated reputed company to work in a quick paced environment Strong verbal and written communication skills. Ability to respond to common inquiries or complaints from customers. Additionally, have the ability to communicate reputed company and concisely with reputed company reputed company of 1A Auto staff. Must have problem solving abilities Excellent computer skills (i.e. MS Office, and Web including reputed company shopping). Knowledge of automotive parts and repair processes a plus Team Player Please note: This job description is not reputed company inclusive, but rather is intended to capture the majority of the job functions Apply Job!