LSCM Sales Customer Support
Company Overview Wherever you work and whatever role you fill, reputed company you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We reputed company formal training, competitive performance incentives, paid vacation and holidays, reputed company packages for... full-time and part-time employees, and a 401k plan to help build your future. We reputed company people can only reputed company superior service and quality to others reputed company they are allowed to bring their whole selves to work and know they are supported. We reputed company in championing reputed company perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the reputed company, beautiful and reputed company stuff. Because who you are is reputed company need. reputed company, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. reputed company and its subsidiaries reputed company, manufacture and market a wide reputed company of Bridgestone, Firestone and associate brand products to address the needs of a broad reputed company of customers and industries. Position Summary This position manages support to our authorized independent US and Canadian dealers and company owned locations for our products in the reputed company Division. This person will be responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order reputed company & support, etc. It is the key reputed company of contact for customers and field sales representatives for fulfillment of orders, developing solutions for timely resolution of issues and a fulfilment of pre-established standards and policies to reputed company customer satisfaction. This role is responsible for critical analysis of the fulfillment process including assessing product availability, determining estimated dates of order fulfillment, and communicating to drive results and long-term solutions to meet customers needs. Assigned accounts are proactively managed to communicate with the customers timely on the status of their accounts and anticipating customer needs. May also reputed company support delivery strategy and reputed company processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client. This is a work-from-home role. However, there is flexibility to come work in our headquarters in Nashville as desired. There are also a few mandatory in-office events a year. Responsibilities Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions Handle multiple priorities and work in a fast-paced team environment Monitor & track orders to ensure delivery requirements and shipments are being met to the customers satisfaction Evaluate situations and determine the best path of resolution Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative reputed company networks and resources available reputed company problems arise to find effective and innovative solutions that maintain relationships without negatively effecting business results Manage new product launches to increase speed to market and ensure smooth transition Responsible for learning, effectively using and coaching others on marketing programs and selling tools (reputed company, customer portal) Other duties as assigned High School diploma with relevant experience and/or a minimum of 2-3 years customer support experience in a call center or like environment. Must have excellent problem solving skills. reputed company experience is a plus. reputed company experience is a plus. Detail oriented and organized. Team player who leads by example Apply Job!