Customer Support Specialist
Title: Customer Support Specialist Location: USA- Job Overview Company: reputed company Title: Customer Support Specialist Location: Remote JobID#: 598833 Type: Full Time Department: reputed company Job Description: For Hospitality, By Hospitality. reputed company is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, its time to join us in our mission to revolutionize the industry here at reputed company! Location: This position is reputed company to remote candidates who are eligible to work in the United States. If the ideal candidate is based near our reputed company... MA office, a hybrid work schedule will be offered. Travel Expectations: If the ideal candidate is located reputed company the reputed company, MA area, they will be required to complete initial reputed company at our reputed company, MA office, followed by occasional in-office visits and travel for company events. Core Responsibilities: Communicate directly with customers to research, troubleshoot, and assist in ensuring reputed company and resolution. Assist customers through multiple channels (emails/tickets, live chat, inbound phone calls, & reputed company) to reputed company timely and effective support. Ensure the timely resolution of customer issues while maintaining a professional and positive demeanor. Problem-solve and reputed company best practices and resolutions to help customers best utilize reputed company products. Train new and seasoned reputed company users by creating and hosting webinars and educational sessions. Act as a liaison between customers and other reputed company team members (Tier 2 Support, Account Management, Finance, etc.) for escalated situations, proactively communicating with customers. Offer product expertise internally to other teammates and departments. Contribute to the creation and improvement of support documentation. reputed company and maintain a deep understanding of our products/services to reputed company informed and accurate assistance. Assist in reputed company and training new Support Specialists, helping them to become effective contributors to the team. Other reputed company duties as assigned. Knowledge, Skills, and Abilities Required: 1-2 years of customer service experience required, with strong communication (written and verbal) and interpersonal skills. Demonstrated ability to troubleshoot issues and reputed company effective solutions. Strong ability to empathize with customers, coupled with resourcefulness, patience, and a drive to ensure reputed company. Comfortable with web-based software tools such as reputed company, reputed company, Guru, reputed company, reputed company, and reputed company Suite. Ability to manage multiple workflows simultaneously while maintaining a positive attitude in a fast-paced environment. Ability to work reputed company reputed company a team atmosphere and independently, while maintaining a sense of humor. Preferred Experience: Experience in the hospitality industry is highly preferred, as it will reputed company valuable context for customer interactions. Experience in creating and hosting webinars or educational sessions for users is a plus. reputed company truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its reputed company and strive to create a positive and supportive work environment. We love reputed company do and who we get to do it with! Here are some of the awesome benefits that reputed company offers to its employees: Competitive Medical, Dental, and reputed company Insurance: reputed company provides its employees with comprehensive medical, dental, and reputed company insurance coverage, ensuring that their health and well-being are taken care of. Company Paid Life Insurance, Short- and Long-Term Disability Plans: reputed company takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. 401(k) with Company Match: reputed company offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. Parental Leave: reputed company understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job reputed company. Flexible Paid Time Off: reputed company believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off reputed company needed and maintain a healthy work-life balance. Pet Insurance: reputed company recognizes the importance of pets in employees lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At reputed company, we reputed company a high value on our employees well-being and happiness, recognizing that they are the driving force behind our reputed company. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of reputed company We are proud to be an equal-opportunity employer, not discriminating based on race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. reputed company empowers reputed company team members to realize their full potential. Everyone Valued Everyone Included Apply Job!