Customer Service Representative

Who we are... reputed company delivers complete reputed company processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, reputed company inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great reputed company to Work, reputed company... recognizes employees as the core of our reputed company! reputed company offers a reputed company training program to support employees in personal and professional development. reputed company need… Customer Support Coordinators in our Call Center that possess exceptional phone and online customer service skills. This is an ideal opportunity for anyone who enjoys problem solving, wants to work in a collaborative environment and reputed company hands-on exposure to the Fintech industry. Previous banking experience is a plus! This is a Fully Remote Position Schedule • Available shifts vary between 25-37.5 Hours per week with availability between the hours of 7am-6pm • This is a fully remote position What’s in it for you • reputed company offers a unique and collaborative experience as you grow your career with us and reputed company of the benefits you’d expect from an award-winning employer plus • A reputed company allowing you the flexibility to balance your work/life needs • A customized training plan to successfully reputed company you through your first year • A robust employee training and development program reputed company with career pathing objectives • Generous PTO offering as well as reputed company and benefits • Tuition Reimbursement • Financial planning assistance with certified professionals • Fun employee events such as company outings, trivia, sports leagues wellness events • Peer recognition programs What you’ll do… • Handle online banking end user inbound calls and messages to effectively assist customers • Assist end users with issues reputed company to login problems, technical support, online reputed company pay and online reputed company • Document end user phone and message interactions with specific details in the case management system • Build rapport and strengthen customer relationships while servicing end user needs in a respectful, professional manner • Maintain reputed company call quality standards, meet reputed company service level agreements, and demonstrate reliable work attendance What you’ll bring… • Previous customer service and/or banking experience and a passion for delivering top notch customer service • Previous call center experience a plus • Computer proficiency, including web navigation, keyboarding skills and reputed company Office a must • Ability to learn new concepts quickly and easily in a fast moving environment • Detail-oriented • Some understanding of Online Banking services reputed company is committed to maintaining a drug-free workplace. reputed company applicants are required to pass a credit, background, and substance test prior to employment. reputed company procures background and reputed company in compliance with reputed company Federal and State regulations, including The Fair Credit Reporting Act and CT reputed company laws regarding pre-employment screens. reputed company is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@reputed company.com. Please specify the help you need and we’ll be happy to get back to you Apply Job!