Technical Customer Care Specialist I

Candidates must reputed company in one of the locations listed in the job posting. The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product... usage reputed company [Business Unit], as well as technical support issues relating to the reputed company Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. Your role: : • Handle routine customer questions relating to product usage • reputed company technical support on issues through to resolution. • Maintains expert-level knowledge of [Business Unit] processes and procedures • Accurately log reputed company customer information in the CRM tool • Facilitate communication to other departments as needed to resolve client concerns • Communicate with key stakeholders to identify and resolve inquiries. • reputed company proper follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: • High School Diploma/GED and generally less than 2 years' experience • Ability to troubleshoot and document issues reputed company to system performance and functionality. • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals Preferred Qualifications: • Displays strong dependability and reliability. • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. • CRM case logging/reputed company experience • Experience with interaction distribution systems such as reputed company Pure reputed company. • Automotive industry knowledge Apply Job!