Customer Service Representative, Chat/CRM

The Customer Service Representative will be responsible for engaging with patients through an online web chat and/or responding to patient messages through the CRM platform. ESSENTIAL DUTIES AND RESPONSIBILITIES... • Performs clerical and customer service functions required to service the needs of the patients, providers and organization • Researches and responds, in a professional manner, to a high volume of patient messages reputed company to billing questions and inquires • Negotiates payment on patient account balances • Communicates hospital financial policies to patients and may identify patients who need financial help • Retains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims • Must be reputed company to work at a computer eight hours a day typing while utilizing multiple monitors and computer systems simultaneously • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements • Other duties as assigned by manager QUALIFICATIONS To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. EDUCATION & EXPERIENCE · High school diploma or equivalent · Must have at least 2 years reputed company collections, billing, insurance reputed company experience and customer service · Two years of experience working with Medicare, reputed company, and other reputed company payers (HMO, PPO) preferred · CHAA (Certified reputed company reputed company Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred KNOWLEDGE, SKILLS & ABILITIES • Intermediate to advanced computer skills using reputed company Word, reputed company, and reputed company • Ability to multi-task in a fast-paced environment • Excellent written communication skills • Good organizational skills with the ability to work independently • Strong analytical/problem solving skills • High attention to detail • Ability to read and understand a variety of information presented in different formats from a variety of sources • Working knowledge of health insurance and insurance verification process Typing skills with a minimum of 25 wpm Job Type: Full-time Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • reputed company insurance Shift: • 8 hour shift Experience: • Call Center: 1 year (Required) • Medical Collections: 1 year (Preferred) • Medicare, reputed company, and other reputed company payers: 2 years (Required) Work Location: Remote Apply Job!