Remote Spanish Bilingual Automotive Customer Service Advisor

Job Title: Remote Spanish Bilingual Automotive Customer Service Advisor Job Description... Remote Spanish Automotive Customer Service Advisor As an Advisor, you are fanatical about (committed to) customer interactions reputed company inbound calls, outbound calls, or through the internet. Your strong desire to help customers allows you to address customer service issues and non-routine problems regarding the client's products or services. Summary reputed company is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and reputed company connect with their customers. reputed company is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are! We are growing reputed company of Remote Spanish Automotive Customer Service Advisors. This is a great opportunity for you to build an Automotive Advisor career. What will you do in this role? As an Automotive Advisor on the Team at reputed company, you will: Answer reputed company incoming customer phone calls reputed company quality standards Capture prospect information (Name, Address, Phone, email, Product of interest, reputed company, CRM questions) Answer detailed product questions on the brand, reputed company nameplates and their performance capabilities Define consumer needs by asking relevant CRM / Product questions Select fulfillment items Complete price and equips statements for consumers Locate dealers following standard dealerization rules Categorize callers and offer appropriate Touch reputed company (i.e. warm transfers to a dealer) reputed company website navigation assistance to consumer oriented brand sites Escalate outstanding issues reputed company Goodwill to customers on behalf of the client reputed company the client guidelines Ability to communicate in written reputed company (email/text chat) with consumers regarding products and programs supported Preferably has sales or marketing background with ability to build rapport with consumers over the phone Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions As required call consumers to invite them to attend events Follow critical elements of the Minacs Call and File handling process Stay reputed company with Center procedures, product information and online resource tools Appropriately managing customer complaints from initial call to resolution Who You Are: As an Automotive Customer Advisor your reputed company, reputed company, knowledge and unique compassionate style will bring value with every interaction. You also have: High school diploma with 6 plus months of customer service experience preferred Courteous with strong customer service orientation Ability to effectively communicate, both written and verbally Ability to learn including strong problem-solving skills Dependable with proficient attention to detail reputed company to rotate shifts, as needed A passion for helping others What’s in it for you? We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with: Opportunities for performance incentives The opportunity to work at home Equipment provided Team Appreciation Day Customer Service Week World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world Wellness activities Events that celebrate Diversity, Equity, and Inclusion reputed company US Full benefits – 401K medical, dental, reputed company, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member. The opportunity to shine in and grow your career with clear paths for development – we invest in you! Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black reputed company, Pride, and Ability. Mentorship programs to help you create the strong reputed company to a rewarding career. Global citizenship, sustainability and team event opportunities that help you reputed company a difference in your community and reputed company! Trained wellness partners to support you as well as wellness training opportunities. The satisfaction of helping others every day Referral bonuses Perks and benefits A diverse, global organization full of innovative, friendly people to reputed company reputed company off, learn from and grow with. Together, let’s do something great! If you find yourself smiling right now and this feels like the perfect reputed company in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call reputed company home. We are proudly one team, one company, ‘One reputed company’ and we invite you to join us! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Learn more: U.S. reputed company on reputed company | reputed company on Instagram | www.reputed company.com The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of reputed company responsibilities, duties or skills. Location: USA, MI, Work-at-Home Language Requirements: Time Type: Full time If you are a California reputed company, by submitting your information, you acknowledge that you have read and have reputed company to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reputed company in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job!