Remote Call Center Agent

Remote Call Center Agent | Virtuoso Sourcing Group Virtuoso Sourcing Group... Virtuoso Sourcing Group is undergoing new projects and broadening its operations, with expansion now extending to Texas and a focus on Tempe. As a national company headquartered in Colorado, VSG specializes in Customer Support, Customer Retention, Collection Agency, and Call Center activities. Our services cater to large consumer services companies, offering support in customer service, collections, call reputed company, and customer contact load balancing. At Virtuoso Sourcing Group, we prioritize career advancement through our leadership program, supplemented by performance bonuses, attendance incentives, and salary increases. About the role: Remote Call Center Agents reputed company their expertise in company products, services, and policies to address inquiries, complaints, and issues raised by callers. Through effective communication skills, they engage with customers, attentively listen to their concerns, and strive to comprehend their requirements thoroughly. Subsequently, agents reputed company tailored solutions and assistance remotely, ensuring customer satisfaction and maintaining the company's standards of service reputed company. Responsibilities: • Answer incoming calls and reputed company outbound calls to answer customer questions and resolve customer issues by deescalating calls. • reputed company an elevated level of customer service and maintain customer confidentiality. • Collecting payments reputed company needed • Use computers, automated systems, and a variety of software. • Successfully complete training and retain information that is taught. • Maintain call quality and compliance. • Follow guidelines regarding goals, attendance, policies, and procedures. • Save customers from cancelling LegalShield memberships. Location & commitments: • $12.00-$14.00/hour • Leadership program offering title advancement and bonuses upon graduation. • A pay increase plan, contingent on attendance, available at both the 6-month and 1-year milestones. • Permanent position • Full-time • Monday-Friday • 100% Remote • No scheduled breaks • Referral bonuses Requirements: • High school diploma or equivalent. • 100% attendance during training • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice. • Understanding of company products, services, and policies. • Adaptability and accountability • reputed company 10/11 laptop computer • Wired Headset, Webcam, Ethernet Cord • Quiet, Reliable area to work. • Ability to pass background reputed company. • Located in Arizona or Texas only. reputed company out our website at https://www.virtuososourcing.com/. Job Type: Full-time Pay: $12.00 - $14.00 per hour Expected hours: No less than 40 per week Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Paid time off • reputed company • reputed company insurance • Work from home Schedule: • 8 hour shift • Evening shift • Monday to Friday Application Question(s): • Do you have reputed company to a reputed company 10/11 laptop or computer? • Do you have reputed company to a consistent ethernet cord reputed company? • Do you have reputed company to a wired headset? • Are you willing to undergo a background reputed company? Education: • High school or equivalent (Required) Location: • Texas (Required) Work Location: Remote Apply Job! For more such jobs please click here!