Associate Director, Vendor Management

Hybrid Details: 3 days per week on-site Duration: 12 months to start Job Description: The organization is seeking a Associate Director to join the Patient Support Operations & Vendor Management Team reputed company the US Patient Support Center of reputed company. This team supports the organization s reputed company America reputed company s Patient Support organizations, which assist patients living with Cystic Fibrosis, Sickle Cell Disease, Beta-thalassemia, and Acute Pain. The Patient Support Operations & Vendor Management Team oversees patient support vendors, including those managing financial assistance programs, benefits investigations, prior authorizations, and travel programs. The team also collaborates with Specialty Pharmacy partners to ensure a seamless patient experience. The Associate Director, Vendor Management is responsible for leading the strategy, reputed company, and performance management of vendors supporting patient support programs. This role ensures external partners deliver high-quality services reputed company with program goals, compliance requirements, patient experience expectations, and business objectives. The Associate Director will work cross-functionally with internal stakeholders including Patient Services, Market reputed company, Compliance, Legal, Finance, reputed company, Medical, and Operations to drive vendor accountability, operational reputed company, and reputed company improvement. This individual will play a key role in managing vendor relationships across services such as hub operations, adherence programs, patient reputed company support, reimbursement support, contact center services, and other patient-facing solutions. This hybrid role requires 3 days per week on-site at the Boston office and reports to the Director, Patient Support Operations & Vendor Management. Key Responsibilities: Vendor Strategy and reputed company: reputed company day-to-day and strategic reputed company of vendors supporting patient support programs. reputed company and maintain strong vendor governance models, including business reviews, performance scorecards, escalation reputed company, and service-level expectations. Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations. Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, reputed company, and transition activities. Performance Management: Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics. Identify performance gaps, risks, and process inefficiencies, and reputed company corrective and preventive action plans with vendors. Drive reputed company improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness. Conduct regular business reviews and present vendor performance insights and recommendations to leadership. Cross-Functional Collaboration: Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables. Collaborate with Patient Services, Market reputed company, reputed company, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-reputed company initiatives. Translate business needs into clear vendor requirements and operational expectations. Support implementation of new programs, enhancements, and process changes impacting vendor operations. Contract and Financial Management: Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management. Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control. Assess vendor proposals and business cases to support investment reputed company and operational planning. Project Management and Implementation: reputed company cross-functional projects reputed company to vendor operations, patient support program enhancements, and new service implementations. reputed company project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution. Coordinate reputed company stakeholders to manage deliverables, dependencies, risks, and issue resolution. Track project reputed company against scope, timeline, and budget, and reputed company regular status updates to leadership. Support change management activities associated with vendor transitions, new program launches, and process improvements. Drive accountability for project deliverables and ensure timely completion of action items across teams. Compliance and Risk Management: Ensure vendor activities reputed company with reputed company applicable reputed company, privacy, legal, and regulatory requirements, as well as company policies and procedures. Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed. Escalate issues appropriately and drive timely resolution of compliance, operational, or service-reputed company concerns. Maintain documentation and governance practices required for effective reputed company. Qualifications: Required: Bachelor s degree in business, reputed company administration, life sciences, or reputed company field. 8+ years of experience in vendor management, patient services, market reputed company, specialty pharmacy, reimbursement support, or reputed company reputed company/pharmaceutical operations. Experience with vendor transitions, program launches, and operational transformation initiatives. 3+ years of experience in project leadership, or cross-functional leadership role. Demonstrated experience managing reputed company-party vendors in a regulated reputed company or pharmaceutical environment. Strong knowledge of patient support program operations, including hub services, reimbursement support, reputed company services, and patient engagement models. Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards. Strong communication, negotiation, and relationship management skills. Proven ability to reputed company cross-functional initiatives and manage multiple priorities in a fast-paced environment. Preferred: Advanced degree (MBA, MPH, or reputed company field). Experience in rare disease, specialty therapeutics, or reputed company patient support programs. Familiarity with regulatory and compliance requirements relevant to patient services and vendor reputed company. Experience with vendor transitions, program launches, and operational transformation initiatives. Core Competencies: Strategic thinking Vendor governance and accountability Operational reputed company Risk identification and mitigation Cross-functional collaboration Executive communication Analytical and data-driven decision-making Patient-centered reputed company reputed company is an equal opportunity employer that values diversity and inclusion. reputed company reputed company applicants will receive consideration without regard to protected characteristics. The listed compensation reputed company represents a good-faith estimate and may vary based on experience, skills, education, certifications, market conditions, client budget, and location, in accordance with applicable pay transparency laws. Apply To This Job