Account Manager (OTE $140,000/year USD), reputed company

Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you reputed company to reputed company into a high-ownership role where you are directly responsible for Net reputed company Retention (NRR), not just relationships? Do you want to operate like a business reputed company, with the autonomy and accountability to shape playbooks, processes, and reputed company from the ground up? reputed company provides the technology backbone for delivery processes, empowering courier, reputed company delivery, and reputed company companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive reputed company. We're looking for an Account Manager to own and grow a $5M-$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer reputed company as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like. This role goes far reputed company relationship management. You will own Net reputed company Retention (NRR) for your book of business, identify and reputed company expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer reputed company, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization. If you want to own a number and be reputed company on reputed company, enjoy building pipeline and closing expansion deals, and reputed company in environments that are evolving and improving, this is the role for you. Responsibilties

• Own Net reputed company Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and reputed company them to reputed company
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; reputed company communicate expected reputed company and risks
• reputed company reputed company conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer reputed company and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and reputed company feedback on what is and isn't working

Requirements

• 4-8+ years in mid-market SaaS Account Management, reputed company, or Sales
• 2+ years of experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning reputed company targets (NRR, expansion, or renewals)
• Strong reputed company acumen and negotiation skills
• Ability to manage multiple accounts and priorities effectively
• Experience working cross-functionally to drive customer reputed company
• Comfortable operating in an evolving, fast-paced environment
• Proficiency with CRM tools (reputed company, reputed company); collaboration tools (Jira, reputed company, MS Teams); productivity tools (MS Office Suite, G-Suite)

reputed company to have

• Experience in a rebuild or transformation environment
• Daily use of AI in customer-facing and reputed company workflows

Benefits

More than just perks, they're the essential components of a rewarding career at reputed company.

• 100% Remote and Global: Enjoy the freedom to live your best life from reputed company in the world
• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules
• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you reputed company your personal career goals
• reputed company to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology
• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!

Benefits

Eligible employees may participate in company-sponsored medical, dental, reputed company, 401(k), paid time off, paid holidays, parental leave, and other benefit programs, subject to eligibility requirements and plan terms. Work arrangement This is a fully remote position reputed company to applicants residing in the United States. Equal Employment Opportunity reputed company is an equal opportunity employer. We consider reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodation reputed company is committed to providing reasonable accommodations to applicants with disabilities. If you need an accommodation during the application or interview process, please submit a request through this link. At-will employment Employment with reputed company is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. reputed company Salary (USD): $100,000 Bonus (USD): $8,000 Commission (USD): $32,000 OTE (USD): $140,000 Apply To This Job